Team Members Store Manager
Resume:
JESSICA FEEZOR
Email · **************@*****.***
Passionate Store Manager with 9 years management, coaching and developing employees on daily duties and responsibilities. I have continued to improve store production and implemented strategy for Customer Satisfaction that has yielded results in each department.
EXPERIENCE
JANUARY 2023 – CURRENT
RESTAURANT MANAGER, MARCO’S PIZZA
Overseeing restaurant’s daily operations
Maintain day-to-day financial controls
Create and manage staff schedules
Interview, hire, train and write-up staff
Oversee coaching, counseling and developing staff and managing team relations.
Exercise proper food handling, equipment maintenance and facility management
Ensure health and safety inspections and standards are met
Set the tone for the fun, family environment in the restaurant
APRIL 2022 – AUGUST 2022
NIGHT ASSISTANT MANAGER, QUIKTRIP
Work in all areas of the store including running register
Stocking shelves/coolers
Cleaning equipment/facilities
Kitchen operations
Responsible to ensure all team members provide quality customer service while working together efficiently to complete assigned tasks of the shift
Train, follow up, and give feedback to other team members
MAY 2021 – MARCH 2022
RESTAURANT GENERAL MANAGER, pizza hut
Overseeing restaurant’s daily operations
Maintain day-to-day financial controls
Create and manage staff schedules
Interview, hire, train and write-up staff
Oversee coaching, counseling and developing staff and managing team relations.
Exercise proper food handling, equipment maintenance and facility management
Ensure health and safety inspections and standards are met
Set the tone for the fun, family environment in the restaurant
JANUARY 2021 – MAY 2021
TEAM LEAD, conduent
Demonstrates, communicates and lives the Conduent vision of helping customers.
Clearly communicates to phone Agents best results for customer interactions.
Directs and/or conducts regular up-training and communication activities with team members.
Provides opportunities for team members to master their current position as well as cross-train for next level phone duties.
Provides coaching and review calls with agents to ensure they receive feedback on interactions and techniques on how to improve on KPI’s.
Communicates with Operations Supervisors on Agent performance and build action plans to improve Phone Agent performance
OCTOBER 2019 – JANUARY 2021
ASSISTANCE MANAGER, pizza hut
Overseeing restaurant’s daily operations
Maintain day-to-day financial controls
Create and manage staff schedules
Interview, hire, train and write-up staff
Oversee coaching, counseling and developing staff and managing team relations.
Exercise proper food handling, equipment maintenance and facility management
Ensure health and safety inspections and standards are met
Set the tone for the fun, family environment in the restaurant
JANUARY 2019 – OCTOBER 2019
RESTAURANT GENERAL MANAGER, pizza hut
Overseeing restaurant’s daily operations
Maintain day-to-day financial controls
Create and manage staff schedules
Interview, hire, train and write-up staff
Oversee coaching, counseling and developing staff and managing team relations.
Exercise proper food handling, equipment maintenance and facility management
Ensure health and safety inspections and standards are met
Set the tone for the fun, family environment in the restaurant
DECEMBER 2018 – JANUARY 2019
ROVING MANAGER, pizza hut
Overseeing restaurant’s daily operations
Maintain day-to-day financial controls
Create and manage staff schedules
Interview, hire, train and write-up staff
Oversee coaching, counseling and developing staff and managing team relations.
Exercise proper food handling, equipment maintenance and facility management
Ensure health and safety inspections and standards are met
Set the tone for the fun, family environment in the restaurant
EDUCATION
JUNE 2011
HIGH SCHOOL DEGREE, clear creek high school
Completed all course work in each grade level and State requirements.
SKILLS
Manager of 15+ Staff Members
Team Trainer
Accounts Receivables
Microsoft Proficient
P&L Knowledge
Inventory Specialist
Coaching and Development
Problem Solver
CERTIFICATIONS
Food Protection Manager Certification 2020-2025
Texas Notary Public 4-30-2025
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