Customer Service

Blanca Pocasangre

******************@*****.*** **710 w. Marissa Dr. Litchfield park, AZ

Phone number: 623-***-****

Objectives

To obtain a job position in a dynamic work environment where I can develop and make best use of my skills, decision making ability and strong team leading capability. I have customer service, collection level, treasury related abilities which assist me to make useful contribution for account recognition and customer satisfaction.

Education

West View – Peoria, AZ

May 24, 2017 - General Studies 3.75 GPA

Pima Medical Institute – 2018 - 2019

Glendale Community College – Glendale, AZ

– Pursuing Business Degree

Experience

Sonora Quest Laboratories 13856 w. Waddell rd. #107 surprise, AZ 85379

Billing and coding – Patient financial advocate– July 2022 – current

Summary Of Skills: Efficiently being working while multiple accounts at once while working on paper work on the computer and working with patients all at once. Also works handling billing transactions such as giving out patient statements, makes recipients, takes partial payments on balances. Experienced in handling cash and card transactions, assists in balancing, closing out, and making bank deposits., submitting credit balance refunds, payment research, document investigation. As well as corporate account reinstatement requests and taking payments to individual and corporate accounts.

Sonora Quest Laboratories 9321 w. Thomas rd. #105, Phoenix, AZ 85037

Phlebotomy Technician– January 2019 – July 2022

Summary of Job: Collected blood samples from patients of all ages from pediatric to geriatric, appropriately handled specimens, labeled vials with patient names and dates, provided customer service to each patient, maintained organization and keep up with patient flow. Making sure to prioritize detail orientation and focus.

Benevilla 16752 w. Greasewood st. Surprise, AZ 85378

Teacher’s assistant – June 2017- June 2018

Summary of Job: Prepared age appropriate lesson outlines and materials to support children’s developmental goals. Evaluating students progress by observing children’s social, emotional and physical characteristics to best support children who may be a struggling. Work closely with other teachers, parents and administrators to identify and address children with specific needs. Demonstrating patience and understanding when working with challenging situations and difficult children. Interacting with children and offering guidance and support with behavior and social situations. Works with students to stay on task when in small groups to encourage and reinforce good behaviors and communication.

Papa John’s salads and produce 859 S. 86th ave, Tolleson, AZ 85353

Crew Member - June 2015 – December 2016

Summary of Skills: Dependable, friendly professional with over 1 year of practical experience as a cashier in fast food settings. Exceptionally skilled at taking orders, recording them into POS, taking money from customers and providing change. Efficiently handles cash and contents of the cash drawer. Familiar with Papa John’s team-centric philosophy requiring everyone to do anything even if the activity is not listed in the job description. With the exception of the grill, I can back up any position within the store.

Special Skills & Strengths

•Excellent communication and interpersonal skills

•Quick learner and self-starter

•Ability to take initiative and work independently with minimal supervision in a structured environment.

•Analytical skills with attention to detail and accuracy

•Ability to exercise independent judgment to identify and resolve problems

•Able to handle customer –facing complaints in polite and empathetic manner

•Excellent verbal & written communication skills

•Read disclosures verbatim when they are needed

•Ability to work with clients on account delinquency & repayment

•Committed to company’s mission and able to take ownership of job

Basic knowledge of MS-Excel, PowerPoint and Word.

Experienced in cash handling.

Fundamental keyboarding knowledge.

Ability to interact with customers from various backgrounds and levels.

Team player

Patient Identification 2 ID’s

Safety Precautions (PPE)

OSHA and HIPAA compliance

Order of Draw and Additives

Site selection for venipuncture

Venipuncture

Bilingual – English / Spanish

Evacuated Tube System

Infant PKU Screening collection

Behavior redirection

Daily lesson assistance

Interactive learning

Material preparations

Compassionate

References

Available upon request

Contact this candidate