Customer Service Representative

ERICA D. HIPPS

Hattiesburg, MS ***** 601-***-**** *******@*****.***

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Problem-solving abilities

Active Listening Call center experience

Data Entry Computer Proficiency

Conflict Resolution Microsoft Excel

Payment Processing Professional telephone demeanor Microsoft Outlook Microsoft Office Suite

Strong organizational skills

Adaptive team player

Courteous demeanor

Telecommunication skills

Energetic work attitude

Active listening skills

Customer service expert

Telephone inquiries specialist

SaviLinx, LLC - 1 yr 0 mos

Customer Service Representative

Hattiesburg, MS - 04/2023 - 04/2024

PROFESSIONAL SUMMARY

SKILLS

CORE STRENGTHS

WORK HISTORY

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Updated account information to maintain customer records. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Answered customer telephone calls promptly to avoid on-hold wait times. Masonite Doors - 0 yrs 3 mos

Material Handler

Laurel, MS - 01/2023 - 04/2023

Transported inventory items to appropriate locations. Packed items into appropriate containers for shipment. Maintained a safe work environment by following proper safety protocols and conducting regular inspections.

Kept storage areas organized, clean, and secure to fully protect company assets. Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

SaviLinx - 0 yrs 4 mos

Customer Service Representative

Hattiesburg, MS - 09/2022 - 01/2023

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled customer inquiries and suggestions courteously and professionally. Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Wis-Pak - 1 yr 10 mos

Material Handler

Hattiesburg, MS - 11/2020 - 09/2022

Transported inventory items to appropriate locations. Maintained a safe work environment by following proper safety protocols and conducting regular inspections.

Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

Used hand-held scanners and physical logs to accurately track item movements. Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.

Lendmark - 1 yr 10 mos

Loan Officer Assistant

Hattiesburg, MS - 01/2019 - 11/2020

Answered inquiries and provided superior customer service to clients. Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.

Communicated with customers daily to request information and complete paperwork. Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.

Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.

Kohler Co - 2 yrs 6 mos

Line Assembler

Hattiesburg, MS - 07/2016 - 01/2019

Collaborated with team members to meet production deadlines and maintain a consistent workflow. Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.

Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.

Met daily quotas consistently by always working hard and efficiently with little downtime. Assisted quality assurance by inspecting items and removing defective parts. Completed skilled work using electrical, hydraulic and air-activated hand tools. Walmart.com - 6 yrs 0 mos

Customer Service Representative

Hattiesburg, MS - 07/2010 - 07/2016

Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Kohler Co - 5 yrs 0 mos

Line Operator

Hattiesburg, MS - 07/2005 - 07/2010

Streamlined workflows for improved efficiency by identifying bottlenecks in the production line and implementing changes as needed.

Checked inventory supply and stock bins to maintain proper stock levels. Maintained high-quality standards by performing regular quality checks on products throughout the production process.

Displayed strong problem-solving skills by identifying opportunities for process improvements, resulting in enhanced productivity or reduced waste.

MARJAC - 7 yrs 0 mos

Quality Assurance Analyst

Hattiesburg, MS - 02/1998 - 02/2005

Mentored and coached team members on QA topics and strategies. Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals. Reported progress, test metrics and results to project stakeholders. Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout QA process.

Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Hardee's Restaurant - 3 yrs 1 mo

Breakfast Manager

Hattiesburg, MS - 01/1995 - 02/1998

Managed daily operations for smooth-running breakfast shift, resulting in increased guest retention. Serviced guests with food and beverage requirements. Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for guests.

Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.

Conducted regular performance evaluations for staff members, providing constructive feedback that encouraged growth within their roles.

Managed 20+ employees per shift.

Master of Criminal Justice: Criminal Justice, 04/1994 Westwood College - Denver North - Denver, CO

Dean's List 4/1995

Honor Roll 2/1995

4.0 GPA

Computer Operations: Computer And Information Sciences, 06/1991 Moore Career College - Baton Rouge, LA

Dean's List 1/1991

Honor Roll 1/1991

3.8 GPA

Ranked in Top 10% of class

Computer Club Member

No Degree: General Studies, 05/1988

North Hardin High School - Radcliff, KY

EDUCATION

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