Front Desk Customer Service

Jacqueline Ballestas

****Godwin Terrace Apt.*D Bronx Ny10463 Bronx, NY • 347-***-**** • *****.******@*****.***

Bilingual Receptionist

Summary of Qualifications

• Receptionist background with switchboard experience handling 155 lines on Rolm System

• Over 10 years of Office Support experience working in financial, medical and legal office settings

• Detail-oriented office professional with experience in operational and administrative functions

• Customer service professional focused on meeting and exceeding customer’s expectations

• Professional customer telephone demeanor with customer relations and problem solving abilities

Employment History

Personal Care Attendant 2014~2016

Mrs. Lila Goldstein Freeport, NY

• Assisted disabled client at place of residence with Active daily living and Independent living skills

• Common activities: administered medication, checked vital signs and helped with personal hygiene

• Escorted client to appointments, assisted with housekeeping duties and provided companionship

Sunray CDPAP 2017

Private Aide Brooklyn, NY

• Shopped for groceries and household items and prepared breakfast, lunch and dinner

• Assisted client with laundry duties and frequent trips to daily appointments and medical visits

• Maintained accurate counts of all prescribed medications and dispensed them at proper time

• Kept log of daily events and activities and gave reports to office supervisor at the end of every shift

Receptionist 2010 ~2013

Adams & O’Neil Law Office Jamaica, NY

• Answered and directed incoming calls for attorneys while managing a busy front desk area

• Retrieved documented messages for personnel and greeted visiting clients and associates

• Gathered legal and client information and performed data entry operations on company data bases

• Filed and faxed legal documents, photocopied and collated forms and received and sorted mail

Front Desk Receptionist 2005 ~ 2009

New York Medical and Diagnostic Center Kew Gardens, NY

• Greeted patients and visitors upon entering while completing administrative duties at front desk

• Contacted patients to confirm or reschedule appointments or to answer customer billing questions

• Gathered patient information and entered demographics into the company database system

• Organized filing systems, processed medical paperwork and performed office support duties

Front Desk Receptionist 2001 ~ 2005

United Bank of Africa New York, NY

• Managed administrative functions at front desk and greeted and directed incoming visitors

• Screened and routed all incoming telephone calls to the appropriate personnel and/or department

• Set appointments, luncheon reservations and appointments for bankers, loan officers and bankers

• Held daily direct interactions with company President, Vice President and Finance controller

Education

Richmond Hill High School, Queens, NY • Obtained H. S. Diploma

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