Customer Service Care

Blanesha Bogans

***************@*****.*** 240-***-**** High Point, NC

SUMMARY

Seasoned Customer Care Navigator with 2 years of experience in client support and health care service navigation. Skilled in benefit enrollment, data entry, and conflict resolution, ensuring high standards of customer service. Actively seeking a Customer Care Representative role to leverage expertise in client assistance and problem-solving. WORK EXPERIENCE

Optum Charlotte, NC

Customer Care Navigator Mar 2023 - Aug 2023

• Identified and connected clients with essential healthcare resources, facilitating their navigation through complex care services and systems to promote patient health.

• Managed the intake and admission/discharge processes for members, ensuring timely and accurate information flow.

• Collaborated effectively with hospitals, clinics, and clinical teams to coordinate service requests and streamline patient care management.

The Panther Group Remote

Hospital Care Investigator Feb 2022 - Feb 2023

• Conducted thorough analysis and auditing of healthcare benefit applications, ensuring accuracy and completeness for subsequent departmental use.

• Facilitated patient access to Medicaid and other healthcare programs by accurately enrolling applicants and providing informed guidance.

• Maintained high levels of data integrity and confidentiality while efficiently managing extensive data entry responsibilities and resolving client inquiries.

CORESTAFF Services Remote

Customer Service Representative Oct 2021 - Feb 2022

• Delivered high-quality customer service, addressing inquiries and resolving concerns through inbound and outbound communication.

• Facilitated customer enrollment in various retirement plans, including 401(k)s, annuities, and IRAs, providing clear guidance on each option.

• Employed effective conflict resolution techniques to defuse challenging situations, ensuring customer satisfaction and maintaining account stability.

Alorica Calling Center Remote

Customer Service Representative Jan 2021 - Jul 2021

• Addressed and resolved customer inquiries, ensuring thorough problem-solving and customer satisfaction.

• Collaborated with internal teams to escalate and resolve complex issues beyond the initial scope of authority.

• Gathered and documented customer feedback to contribute to service improvements. EDUCATION

Strayer University

Master of Science, Business Administration

Washington, DC

Dec 2021

Saint Augustine's University

Bachelor’s, Criminal Justice

Raleigh, NC

May 2014

CERTIFICATIONS

Entrepreneurial leadership Dec 2021

Finance and Accounting Jun 2021

Digital Entrepreneurship Mar 2021

Marketing and Branding Dec 2019

SKILLS

Microsoft Office: Word, Excel, and PowerPoint • Hipaa • Medicaid • Customer Service • Sap CRM • Medicare • Computer Skills • Accounting • CRM Software • Windows • Leadership • Salesforce • Cold Calling • Sap • Branding

• Communication Skills • Technical Support

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