Call Center Data Entry

JUAN CORTEZ

Phone: 682-***-****

Email: *******@*****.***

Skills

• Quality Improvement

• Hazard Analysis and Critical Control

Points (HACCP)

• Data Analysis

• Data Entry

• Product Testing

• Product Quality (QA/QC)

• Manufacturing Processes

• General Mathematics

• Corrective and Preventive Action

(CAPA)

• ISO 9000 Series

• Product Inspection

• Good Manufacturing Practices

• Quality Management

• Auditing

• Effective Communication

• Customer Engagement

• Workflow Management

• Outbound Calls

• Customer Support

• Call Center Experience

• Bilingual (Spanish/English)

Employment History

04/2020 - 05/2024 Call Center Representative, Customer Service Representatives Press Ganey, Fort Worth, TX

• Conducts health surveys for Medicare and Medicaid Nationwide.

• Makes outbound calls to qualified respondents

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

01/2016 - 10/2019 Material Inspector, Inspectors, Testers, Sorters, and Samplers XPO Logistics, Fort Worth, TX

• Stack or arrange tested products for further processing, shipping, or packaging.

• Read blueprints, data, manuals, or other materials to determine specifications, inspection and testing procedures, adjustment methods, certification processes, formulas, or measuring instruments required.

• Inspect, test, or measure materials, products, installations, or work for conformance to specifications.

• Notify supervisors or other personnel of production problems.

• Mark items with details, such as grade or acceptance-rejection status. Education History

01/2003 General Studies

High School Diploma

St Augustine High School, TX

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