Customer Service Representative
Resume:
Richard Corsette
Phoenix, AZ *****
**********@*****.***
Work Experience
Cap 2 Associate
Walmart-Phoenix, AZ
August 2023 to July 2024
Sorting boxes to the proper department on display pallets for further stocking organize the merchandise by each department and placing them on separate pallets when needed attending to the line which is making sure that nothing stops and everything keeps them flowing CSR Representative
Pecham llc-Phoenix, AZ
November 2022 to August 2023
Assisted customers with warm professional attitude. Using directory systems and informational database provided by the government to ensure that each caller gets the proper information so they can travel at a state the caller or call in for information on where to go and how to obtain a passport CSR - Customer Service Representative
Ancora Education-Phoenix, AZ
April 2021 to July 2021
• Assisted customers with a warm and professional attitude
• Handled emails, inbound calls, and outbound calls Customer Service Representative
Alios-Phoenix, AZ
August 2020 to November 2020
Alios was a position where customers called in to vote. This department handles the whole ballot community and government.
Customer Service Representative
NLB-Phoenix, AZ
November 2019 to June 2020
NLB is a insurance company that works as a third party with Ambetter. I would either contact the insurance owners about payments or the owners would contact me for any inquiries about medical claims. Tech support
Empereon Constar-Phoenix, AZ
April 2017 to October 2019
customer service & Oversaw the daily performance of computer systems Answered user inquiries regarding computer software or hardware operation to resolve problems Entered commands and observed system functioning to verify correct operations and detect errors Set up equipment for employee
use Installed and performed minor repairs to hardware, software, or peripheral equipment Provided technical assistance and support Conducted
computer diagnostics to investigate and resolve problems Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts Maintained contact and followed up on problems that required special handling Provided marketing support by making outbound sales calls for special promotions Researched and responded to customer inquiries and explained transactions to their satisfaction Recognized by customers who appreciated my extra efforts Assisted customers in the
selection of products
Education
High School Diploma
Mingus Union High School
2013
Skills
• Outbound Sales
• Cold Calling
• Technical Support
• Telemarketing
• Help Desk
• Network Support
• Desktop Support
• IT Support
• Microsoft Windows
• Operating Systems
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