Customer Service Clean Energy

SOGHRA BANU QURAISHY

Hayward, CA ***** / (+*) 415-***-**** / ********@*****.***

SUMMARY AND PROFILE

Skilled team player with strong background in sales, marketing and customer service.

Works independently to handle assignments and always ready to go beyond basics assignments.

Quick learner with good computer abilities.

Accomplished Business Owner

PROFESSIONAL EXPERIENCE

Sunrun - Hayward, CA

Clean Energy Ambassador (sales)

February 2023 to Present

Works as Clean Energy Ambassador at Sunrun.

Educate homeowners about the benefits of solar system.

Creates Leads and Opptys

Connects the homeowners with Sales team to learn more and to be a solar system consumer.

Develop relationships by bringing the valuable insights of the product and ensure customer satisfaction.

Hanna Interpreting Services LLC - Spring Valley, CA

Interpreter/Translator

June 2018 to Present

Part time on call interpreting/translating in the languages as Tamil, Hindi, and Urdu at schools, hospitals and so forth.

Wifi Wireless - Hayward, CA

Business Owner/Manager

October 2014 to Present

Customer Service - Over the phone customer service provided.

Attend and listen customers need and issues.

Provide the benefits of different phone plans.

Take customers feedback and suggest a suitable plan and the device as per the customer's requirement.

Manage sales, marketing. advertising, management and administration.

Products sold: - All smart phones, modern devices and accessories. Pre-paid phone plan activations.

Sale of modern phone accessories.

Wifi Wireless - Hayward, CA

Seller Facebook Marketplace

October 2014 to Present

Been a seller on facebook Market place since 2014. Quite familiar with Facebook community especially

Indian Community. Create Ads on Market place every day.

Sometimes create useful reels on facebook and Instagram. Watch many many facebook, you Tube and Instagram Reels and videos.

Love to work and create work on social media especially on Facebook.

Mobili wireless - Fremont, CA

Manager

October 2012 to October 2013

Manager, sales, marketing, advertising, administration and filing

Head2Toe - Southfield, MI

Business Owner/Manager

October 2009 to May 2012

Managing and operating an accessories Store.

Women accessories: - Genuine Leather Handbags, wallets, shoes, scarves, jewelry and much more.

Men accessories: - Belts, Buckles, shoes and jewelry

Al Ikhlas Training academy - Detroit, MI

Homeroom Teacher

September 2008 to September 2009

Homeroom teacher 1st and 2nd grade. Teaching a classroom with 20 to 22 students with different needs and capabilities. Attentive to special needs of the kids.

Bhavan's Rajaji vidyasharam - Chennai, Tamil Nadu

English Language Teacher

June 2004 to April 2005

English language teacher for 7th grade.

Call Center - Chennai, Tamil Nadu

Sales and Marketing

September 2001 to June 2004

Sales and Marketing - pre paid Cell phone plans, domestic and international

Way to abroad - Chennai, Tamil Nadu

IELTS Trainer

June 2001 to April 2004

(Part time) Training adults and students for IELTS

Ministry of Education - Muscat

English Language Teacher

September 1999 to June 2001

English Language Teacher 5th and 6th grade. Teaching English from alphabets understanding the capability of different children. Attending to the special needs of the children along with teaching.

EDUCATION AND OTHERS

University of Madras - Chennai, Tamil Nadu

Bachelor's degree in English Literature

Certifications and Licenses

SQL

Business Analyst

Teaching Certification

Skills

Classroom Management / Early Childhood Education / Interpretation / Sales / Tamil / Content marketing / Email marketing / Communication skills / Copywriting / Bilingual / Office Management / Classroom management / Public Relations / Teaching / Leadership / Keyword research / Administrative experience / Bilingual / Content / Creation / Search Engine Optimization (SEO) / Hindi / Autism Experience / Marketing / Tutoring / Special Education / Operations management / Typing / Writing Skills / Marketing management / Writing skills / English / Analysis skills / B2B sales / Food preparation / Social media management / Training & development / Research

Microsoft Office / Customer service / Childcare / Digital Marketing / Translation / Organizational skills / Google / / Ad Words / Cashiering / Cash handling / Languages known. English, Hindi, Urdu and Tamil / Ios / Special Needs / Urdu / Live chat / Social media marketing / E-commerce / Multilingual Market Research

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