Los Angeles Ca

MICHAEL T. BACOLCOL

*** * ******* **., *** Angeles CA 90005

Contact #: +1-323-***-****

Email Add: **********@*****.***

Professional Summary

Versatile, flexible and service-oriented bar personnel who maintain open lines among senior officers, managers, supervisors and fellow crew members. Able to provide extensive service to all onboard guests and committed to delivering high quality service with less supervision. Proven ability to lead and achieve results with 23 years of experience in the Food & Beverage / Hospitality industries; 3 years almost in Supervisory roles and more than 20 years of experience working on-board in high profile Cruise Lines. With particular emphasis on service, sales and revenue, marketing, cost control, profit and loss, health and safety.

Qualifications and Strengths

Years of experience in the cruise lines industry.

More than 3 years experienced as Bar Supervisor.

Training and seminar attended related professions.

Knowledge in Microsoft Office programs such as MS WORD, EXCEL, POWERPOINT, POS and other office equipment.

Knowledge of other international languages.

Complete mastery of drink recipes

Expertise in concocting cocktail drinks and alcoholic beverages

Familiarity with numerous drink-making techniques

Proficiency in using bartending machines

Prompt checking of customer’s ID prior to the serving of drinks

Keen attention to details and excellent multitasking skills

Ability to maintain composure when under pressure (especially there is a huge volume of orders)

Expertise in housekeeping and bar maintenance

Cleanliness

Warm and convivial disposition

Team player

Education

Pamantasan ng Lungsod ng Maynila – Gen Luna St., cor.,Muralla St., Intramuros, Manila, Philippines Bachelor of Science in Business Administration

MANAGEMENT 1996

Professional Affiliation

PLM Maragtas Alumni Brotherhood Inc. - Member The PLM ROTC Alumni Group - Member

Professional Experiences

Bartender - January 2019 until April 2023

Norwegian Cruise Line - CF Sharp Management Inc. 290-292 Gen. Luna St.,Intramuros, Manila

Ensuring positive experiences to all onboard guests. The job requires problem solving and communication skills. Monitor multiple aspects of supply, requisition and inventories.

Bartender - May 2015 until October 2017

Royal Caribbean Cruises Ltd.- RCCL Crew Management Inc. Five E-com Center, Harbor Dr., Pasay City

Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with guests, taking orders and serving drinks. Assessing bar customers’ needs and preferences and making recommendations. Ensured all onboard guests receive the highest quality of services. Assist the operational running of the bar and ensure that staff are fulfilling their duties to the best of their ability: And provide excellent customer service, maintain high standards of hygiene, health and safety.

Head Bartender - December 2003 until April 2011

Costa Crociere S.p.A – Magsaysay Maritime Corporation # 520 TM. Kalaw St., Ermita, Manila

Responsible for on-the-job day-to-day training of ship's Bar Staff covering all aspects of beverage service and making sure that all beverage team members perform up to the standards of service set by the company. Making sure that all costs are minimized and within the limits set by the Bar Management. Ensures the highest quality of spirits, beer and non-beverages are offered to passengers all the time. Oversees the running of the bar, making sure that complaints and comments are dealt with in a polite manner. Ensuring the bar is clean and tidy at all times, even during busy periods.

Bar Supervisor - June 2000 until February 2003

Padi’s Point Bar and Restaurant – 1091 G/F CCI Bldg., San Marcelino St., Ermita, Manila

Doing monthly inventory and assisting the Restaurant Manager in processing of accurate financial reports. Accommodate properly all relevant comments and complaints raised by the customer. Ensure all products are properly served.

Seminars and Trainings Attended

TIPS Training { Certified}

BarSmart Professional

BarSmart Standard

Andrea Robinson Wine Training

Business Ethics Program

Cultural Diversity Program

ServSafe of Alcohol Training

Holland America Line Beverage Training Program

Holland America Line Responsible Service of Alcohol Training

Hazard Analysis and Critical Control Points {HACCP}

Costa Crociere Bar Training Course

Personal information

● Civil Status: Married with one daughter ● Birthdate: March 8, 1977

● Interests: DIY crafting

Contact this candidate