Customer Service

Temesia Ellis

************@**********.*** 470-***-**** Hampton, GA

SUMMARY

Seasoned Customer Service professional with 5 years of experience in diverse roles. Expert in greeting customers, managing guest experiences, and ensuring service excellence. Seeking to leverage customer interaction skills and service ambassadorship in a new Customer Service role.

WORK EXPERIENCE

SodexoMagic Atlanta, GA

Service Ambassador Feb 2024 - Present

• Provide exceptional service to guests by offering prompt and courteous assistance, ensuring a welcoming and efficient dining experience.

• Maintain high standards of cleanliness and hygiene, while regularly restocking food and beverage items to meet customer needs.

Gat-Alaska Airlines College Park, GA

Customer Service Associate Jun 2023 - Oct 2023

• Provided exceptional customer service by efficiently rebooking passengers and ensuring a smooth boarding process.

• Managed baggage handling responsibilities with care, maintaining a focus on customer satisfaction and luggage safety.

Securitas Security Atlanta, GA

Customer Service Feb 2018 - Aug 2023

• Managed front desk operations by welcoming guests, issuing visitor passes, and handling incoming calls to ensure a hospitable and secure environment.

• Maintained the integrity of the facility by monitoring access points and verifying visitor credentials to uphold safety standards.

EDUCATION

UEI Morrow

Graduate in Dental Assistant, Dental Assistant

Morrow, GA

January 2021 to February 2022

Carver High School

Graduate in Business, Business

Atlanta, GA

August 2005 to May 2008

CERTIFICATIONS

Driver's License

SKILLS

Communication Skills • Security • Sales • Guest Services • Warehouse Experience • Customer Service • English • Leadership • Organizational Skills • Surveillance • Host/Hostess

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