Administrative Assistant Executive

Queens Public Library (Central), Jamaica, NY March 2024 – Present

Administrative Assistant for the President/CEO’s Office

Work with the President/CEO’s President Council Steering Committee (PCRE)

Attend meetings and provide input to the members of the PCRE (one on one regular meetings)

Schedule and organize internal/external meetings across time zones using Microsoft Teams or in-person

Work closely with President/CEO’s Executive Assistant on special projects

Processed expenses and invoices on an as needed basis

Process and routing all incoming mail inquiries such as customer complaints, items for circulation, donation checks, new books, department of education, legal related notices and so forth that are sent to the Director’s office to be scanned, emailed and distributed to the appropriate areas at the Queens Public Library

Work on special projects as given by the Director’s office

Work independently and collaboratively with colleagues

Provides high level of administrative support to the CEO/President’s Office

Works in collaboration with the President’s Office support staff team

Responsible for day-to-day administrative functions including scheduling meetings, managing calendars, managing correspondence, prioritizing and responding to inquiries, composing and submitting travel- and conference-related plans and expenses, and maintaining reports and files

Reconciliation and submission of invoices, purchase orders and check requests

Maintain Telephone List for Queens Public Library and the various departments at the central location

Participates in meetings as needed to record action items and follow up on progress with the President/CEO’s office

Assists with Board of Trustees-related assignments, including action items and communications

Coordinates and manages mailing and distribution of Library materials

Assists with preparation and drafting of written correspondence. Proofreads documents, including letters and testimonies

Provides professional, courteous, responsive, and quality customer service to internal and external constituents

Get involved with and support a variety of department-led and cross-functional events and initiatives

Supports strategic planning processes and projects

Helps plan and execute staff meetings and gatherings

Provides support for special events organized by Government and Community Affairs as needed

Assists with additional special projects as needed

Performs other duties as assigned

JPMorgan Chase Bank, New York, NY November 2007 – March 2023

Executive Assistant for Community Impact Team CIT (July 2021 – March 2023)

Maintained extensive interaction by telephone and electronic email with the Managing Director of CIT

Scheduled and organized internal/external meetings across time zones using Zoom or in-person

Scheduled and organized heavy travel with Concur (domestic and international) for MDs, EDs and other team members

Processed a very high volume of travel expenses using Concur for MDs, EDs, and other team members

Organized and planned special events for Community Impact Team

Listened and assisted with providing solutions to issues concerning the needs of our stakeholders

Prepared and edited correspondence for relatable stories concerning the Black and LatinX Communities

Ordered supplies, Stationery, Business Cards, and other J.P. Morgan Branded Materials for the CIT Team

Executive Assistant for IB Technology, JPMorgan Securities LLC (April 2010 – July 2021)

Maintained extensive client interaction by telephone and email for MDs, EDs & VPs, and other IB Tech Bankers

Scheduled and organized internal/external meetings across time zones using Zoom or in-person

Scheduled and organized heavy travel using Concur (domestic and international) for IB Tech Bankers

Processed high volume of expenses with Concur as and expense expert

Organized and planned internal and external special events for IB Tech and Business Management Senior Heads

Handled Charitable Contributions and Invoice Processing using Ariba and SharePoint for IB Tech West Coast

Ordered supplies, Stationery, Business Cards, and other J.P. Morgan Branded Materials for IB Tech Bankers

Handled iMeets and intensity for IB Tech Banker client meetings

Typing letters for business visas for international travel, and Time and Attendance

Set up client meetings via Zoom, Blue Jeans (Non-JPMC locations), SeeMe (internal meetings) and arranged Wi-Fi Access

JPMorgan Chase Bank, New York, NY (Continued)

Executive Assistant, Real Estate & General Wealth Management (November 2007 – March 2010)

Reported to the Global Head of Real Estate & General Wealth Management

Maintained calendar of meetings for Managing Director and Wealth Managers for REGWM

Maintained extensive client interaction by telephone directly with high-net-worth clients daily

Opened daily due diligence reports for bankers during the account opening process

Maintained client contact information for the Wealth Management Team

Handled heavy domestic and international travels, client meetings, project scheduling, and special events

Organized bankers’ client files, and pipeline reports and entered daily client call reports for the team

Handled expenses with Concur, typing letters, set up conference calls, and updated client contact information

Bank of America U.S. Trust Private Wealth Management, New York, NY January 1994 – November 2007

Executive Assistant to the Global Head of Marketing and Communications

Reported to the Global Head of Marketing and Communications

Maintained calendar of meetings for the Managing Director and Wealth Managers for Marketing & Communications

Maintained extensive client interaction by telephone

Handled heavy domestic and international travel, client meetings, project scheduling, and special events

Set up and organized weekly team meetings and 1:1 direct report meetings for MDs

Handled expenses with Concur, typing letters, set up conference calls, and updated client contact information

Organized U.S. Trust History Room and Maintained Updated Materials for the U.S. Trust War Room

EDUCATION:

New York City Police Department – Citizens Police Academy

Use of Force, investigative Encounters, Crisis Intervention, Emotionally Disturbed Persons, Gang Awareness, Domestic Violence, Counterterrorism, Active Shooter, Force Option Practice and Simulator, and Joint and Tactical Training

College of New Rochelle, New Rochelle, NY

Master of Fine Arts in Creative Writing with Honors (GPA – 3.9)

Bachelor of Arts with Honors (GPA – 3.8)

Christian Bible Institute Seminary, New York, NY

Associate Degree in Biblical Studies with Honors (GPA – 3.6)

SKILLS:

Strong Proficiency in MS Office Word and Outlook

Intermediate proficiency in MS Office Excel, PowerPoint, Microsoft Teams and Sharepoint

Proficiency in Concur, Zoom, Kronos, Ariba

Comfortable working with people at all organizational levels

Ability to handle highly sensitive, confidential and non-routine information

Expert writing and editing skills

Self-starter with excellent anticipation skills; problem solving; follow up

Demonstrates dependability and sense of urgency about getting results

Strong organizational skills

Strong interpersonal and communication skills

Special Events Coordinator expert for internal staff and external clients

Able to prioritize a variety of time sensitive tasks

Excellent judgment; independent thinker and resourceful

Team player with a positive attitude with the highest degree of integrity, professionalism, diplomacy and discretion

Over 25 years of professional executive assistant experience

Type 80 WPM

REFERENCES: Furnished upon request

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