Service Manager

OBJECTIVE

To work with a dynamic and reputed organization that offers versatile opportunities for comprehensive career building and skills development by serving in a professional work environment. Seeking a challenging position in a growing organization where my acquired skills and knowledge will be utilized towards continued growth and development of the organization.

EDUCATION

WORK EXPERIENCE

HARIS MUNAWAR S/O MUNAWAR ALI (LATE)

17-July-1989 ID card No 42201-8662714-5

+92-345-******* **************@*******.***

House C-130 mehmoodabad no 2

Karachi, Pakistan

Passport No BE071741

B.TECH (HONORS & PASS)

2013

NEW PORT INSTITUTE & INDUS INSTITUTE

DIPLOMA OF ASSOCIATE ENGINEERING IN

AUTO & DIESEL

2009

SINDH BOARD OF TECHNICAL EDUCATION

INTERMEDIATE

2009

HSC BOARD KARACHI

MATRICULATION

2006

S.S.C BOARD KARACHI

MANAGER SERVICE

Sept 2015 - April 2024

SUZUKI SNA MOTORS

Suzuki Motors is one of the leading auto industries in the Pakistan and a part of the international chain and having a wide network around the world.

As a Service Manager, major reasonability includes: Establish and maintain good working relationship with customers to encourage repeat and referral business.

Manage and control the daily activities of the department and ensure that all work is carried out according to company standards. Develop (where necessary), design and install the correct process

& practices to ensure that the business is operating in an efficient manner and the highest levels of customer satisfaction are achieved.

Monitor monthly performance, plan activities & strive to always achieve budgeted targets.

Gather market information and produce customer data base, constantly monitor and update the information held within the data base.

SKILLS COURSES

LANGUAGES

INTERESTS

Audit labor & spare parts selling procedure to ensure that there is 0% outstanding cash sales and all labor and goods purchased are paid for at time of collection.

Actively seek to increase both labor and parts turnover customer contact, explore the market for new potential customers and maintain service information & schedules for existing customer base.

Hold regular team meetings, Identify improvement areas, give feedback on performance and motivate the team to make improvements where necessary.

Develop training plans for all the team members and actively find ways of delivering the training needed.

Carryout personal development reviews with the team and record the information in the correct format.

SERVICE MANAGER

Jan 2015 - Aug 2015

SUZUKI MOTOR WAYS

SERVICE MANAGER

April 2013 - Dec 2014

SUZUKI KHAIR AGENCIES

ASSISTANT MANAGER

Mar 2012 - Mar 2013

SUZUKI KHAIR AGENCIES

SERVICE ADVISOR”

Sept 2010 - Feb 2012

SUZUKI KHAIR AGENCIES

SERVICE ADVISOR”

Feb 2009 - April 2010

ABU ALI AUTOS

JUNIOR TECHNICIAN

Jan 2008 - Feb 2009

NISSAN WORLD AUTOMOBILE

MS OFFICE

AUTO CAD 2D/3D

COMMUNICATION

TIME MANAGEMENT

LEADERSHIP

PROBLEM SOLVER

DECISION MAKER

Training session on Dealer Management Information

System (DMIS) Software tool by the Pak Suzuki.

Training session on Customer Relation Management

(CRM) Software tool by the Pak Suzuki.

Warranty & PDI management training from PSMCL.

Managers meeting & Training Sessions from PSMCL

English, Urdu

Reading Books, Travelling,

Sports

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