Customer Service Security Officer

MANUELNISHA

VANN

*****.****@*****.*** 562-***-****

Long Beach, CA 90805

PROFESSIONAL SUMMARY

Proven track record in enhancing safety and efficiency, notably with Securitas Security Services USA, by leveraging skills in public safety awareness and effective communication. Excelled in maintaining records and customer service, achieving significant improvements in client trust and operational transparency. Demonstrates critical thinking and adaptability, ensuring high standards of professionalism in emergency management and service delivery. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Public Safety Awareness

Detail Oriented

Maintaining records

Customer Service

Self Motivation

Keen observer

Time management abilities

Adaptable and Flexible

Data Entry

Effective Communication

First Aid Certified

Active Listening

Critical Thinking

WORK HISTORY

01/2022 - 04/2023

Mobile Patrol Security Officer Securitas Security Services USA - Orange, United States Increased overall safety with consistent documentation of patrol activities, identifying patterns and areas for improvement. Developed strong relationships with clients through regular updates on patrol findings, ensuring transparency and trustworthiness in service delivery. Maintained professionalism under pressure, calmly managing conflicts and emergencies as they arose during mobile patrols.

07/2020 - 12/2022

Security Officer Allied Universal Security Services - Orange, United States Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.

Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.

Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss. Cashier Walmart - Foothill Ranch, United States 07/2017 - 03/2018 Greeted customers entering store and responded promptly to customer needs. Welcomed customers and helped determine their needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Built relationships with customers to encourage repeat business. Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Helped customers complete purchases, locate items, and join reward programs. Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues. Housekeeper Sodexo USA - Long Beach 11/2016 - 09/2017 Verified cleanliness and organization of storage areas and carts. Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Disinfected and mopped bathrooms to keep facilities sanitary and clean. Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items. Material Handler Federal Express - Los Angeles, United States 11/2013 - 09/2016 Transported inventory items to appropriate locations. Used hand-held scanners and physical logs to accurately track item movements. Kept storage areas organized, clean, and secure to fully protect company assets. Prevented product damage by carefully loading and unloading materials using appropriate equipment.

Maintained a safe work environment by following proper safety protocols and conducting regular inspections.

Clerical Assistant Wyotech - Long Beach, United States 05/2010 - 12/2010 Responded to inquiries from callers seeking information. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Provided clerical support to company employees by copying, faxing, and filing documents.

Maintained organized files and stocked supplies to support team needs and maximize performance.

Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.

Restocked supplies and submitted purchase orders to maintain stock levels. Provided clerical support, addressing routine, and special requirements. Screened visitors and issued badges to maintain safety and security. Interacted with customers by phone, email, or in-person to provide information. Maintained company handbook to outline policies and provide insights to company mission and values.

Managed relational database to store information for reference, reporting, and analysis.

Maintained records of material flow, compiling and organizing related data. 09/2009 - 11/2010

Medical Assistant East-west Medical Center - Lynnwood, United States Sanitized, restocked, and organized exam rooms and medical equipment.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Documented vital signs and health history for patients in clinic and hospital environments.

Performed medical records management, including filing, organizing and scanning documents.

Called and faxed pharmacies to submit prescriptions and refills. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care. Collected and documented patient medical information such as blood pressure and weight.

Verified patient insurance coverage and collected required co-payments. Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

EDUCATION

WyoTech - Long Beach - Long Beach, CA 02/2010

Medical Assisting

Polytechnic High School - Long Beach, CA 06/2008

High School Diploma

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