Customer Service Sales Associate

Elizabeth Aburto

510-***-**** *********@*****.*** Hayward, CA 94540

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Customer Service

Verbal and Written Communication

Store Opening and Closing

POS System Operation

Merchandise Stocking

Store Cleaning

ID Verification

Meeting Sales Goals

Ability to Lift 40 pounds

POS Software

Adaptable and Flexible

Safety and Cleanliness Standards

EXPERIENCE

Retail Sales Associate/Cashier, JCPenney, November 2022-January 2023 Dublin, CA

Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.

Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.

Maintained clean, orderly and well-stocked register area. Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.

Helped with purchases and signed customers up for rewards program. Reported damaged items and incorrect pricing to supervisor. Maintained sales floor by restocking shelves, updating pricing information and managing inventory.

Cashier, Dollar Tree, June 2020-September 2020

Hayward, CA

Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Collected payments and provided accurate change.

Delivered high level of customer service to patrons using active listening and engagement skills.

Directed trash removal and sanitation procedures to keep aisles and register area organized. Used suggestive selling techniques to promote add-on sales. EDUCATION AND TRAINING

Associate of Science

Chabot College, Hayward CA Expected in July 2024

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