Customer Service Team Member
Resume:
Elizabeth Cruse
Shoe Show Inc.
Lexington, NC ***92
******************@*****.***
The phone number listed is my contact number. 336-***-****
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
SHOE SHOW INC-Concord, NC
April 2021 to Present
Supports customers by providing helpful information, answering questions, and respond to complaints.
Open customers account by recording account information. Contribute to team effort by accomplishing
related results as needed. Serves customers by providing product and service information and resolving
product and service problems. Place phone orders for customers, and issue refunds if customer
encountered problems with product. Rectify customers and put their needs first.
Team Member/Cashier
Sheetz-Lexington, NC
March 2023 to October 2023
As a team member/cashier working for Sheetz, remained on my feet at all times during my shift; standing,
kneeling, stooping and bending to stock shelves when items would go low. I smiled and greeted customers
going in and out the store during my scheduled shift. Performed detail-oriented task while working in a
fast-paced environment. Handled cash and card transactions from customers to registers. Interact with
customers and team members in a professional manner. During the time frame of employment with
Sheetz my positive attitude with the customers and interactions, store was number 1 with friendliness.
Certified Trainer/Cashier
Zaxby's-Lexington, NC
July 2015 to December 2018
Handle cash, debit or credit transactions when customers place orders in store or through drive through.
Cross trained new members in the kitchen and front line during scheduled shifts. Interacted with
customers and team members on a professional level. Kneeled, reached and bend numerous times
throughout shift. Remained on feet several hours until shift ended.
Education
High school diploma in N/A
Wakefield High School - Arlington, VA
September 1994 to June 1998
Skills
• Packaging
• Assembly
• Merchandising
• Typing
• Cleaning
• Customer service
• Cashiering
• Cash handling
• Computer operation
• Warehouse experience
• Order picking
• Communication skills
• Phone etiquette
• Sales
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity
Full results: Proficient
Sales skills — Completed
July 2020
Influencing and negotiating with customers
Full results: Completed
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Completed
April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Very adapt and quick learner. Love to communicate with people in friendly environments.Smart
outgoing person who will go above and beyond when needed.
Contact this candidate