Customer Service Quality Assurance

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ME etry ey)

Skills

* Window Cleaning

* Supply Inventory Management

¢ Restroom detailing

* Laundry Management

* Customer Service

* Budget Control

* Customer-Oriented

Experience

HCA Houston Healthcare Tomball Houston,

TX

Housekeeper

06/2023 - Current

Sonics Drive In Houston, TX.

Carhop Server

01/2022 - 06/2023

Burlington Houston, TX

Cashier Team Lead

08/2022 - 01/2023

Education and Training

Penn Foster Career School Scranton, PA

Za a etry

* Physically strong

* Sanitization techniques

¢ Hardworking

* Quality Assurance

* Exceptional communicator

¢ Teamwork

* Customer service-focused

Responded to requests from guests regarding housekeeping

needs.

Stocked amenities such as soap, shampoo and toilet paper in

guest rooms.

Changed bed linens and towels, tidied up rooms.

Cleaned bathrooms, including toilets, tubs, showers and sinks.

Reported any maintenance issues or damage to supervisors

immediately.

Sanitized all areas of the hotel lobby and public restrooms.

Disinfected telephones, light switches and other frequently

touched objects.

Provided excellent customer service by addressing customer

concerns promptly and efficiently.

Participated in regular training sessions on food safety practices.

Ensured that all orders were accurate and complete before

serving them to customers.

Provided friendly reminders about promotional offers or

upcoming events.

Responded quickly to customer requests for drinks refills or

additional items.

Maintained knowledge of menu items, specials, promotions,

pricing, and preparation methods.

Stocked supplies such as condiments, utensils, napkins, straws. in

designated areas.

Supported other teams when necessary, such as stocking shelves

or bagging groceries.

Participated in weekly meetings to discuss upcoming promotions,

initiatives, and strategies.

Maintained a clean work environment by sweeping floors and

wiping down counters regularly.

Performed daily opening and closing procedures for the register

area.

Completed paperwork related to personnel actions including

hiring, terminations, transfers.

Continually evaluated processes for improvement opportunities

and implemented changes accordingly.

Recognized potential theft or fraud attempts by monitoring

suspicious behavior.

Doctor of Veterinary Medicine in Veterinary Medicine (Pre-Veterinarian)

Expected in 05/2026

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