Customer Service Administrative Support

Sadie Autry

****************@*****.*** SOUTHERN PINES, NC 28387-4305

PROFILE SUMMARY

Experienced administrative and customer service professional with over two decades of diversified experience in healthcare, finance, customer service, and administrative support. Proven track record in patient registration, administrative assistance, scheduling, collections, customer service, and sales management. Adept at handling complex tasks such as verifying insurance, processing payments, drafting correspondence, managing electronic files, and maintaining strong relationships with clients and stakeholders. Demonstrates strong organizational skills, attention to detail, and the ability to manage multiple priorities efficiently. Skilled in using various office machines, performing data entry, and handling sensitive information with confidentiality and integrity. Committed to providing exceptional support and ensuring operational efficiency in dynamic and fast-paced environments.

SKILLS HIGHLIGHTS

Instructional Design

Patient Statements

Denial Resolution

Privacy Compliance

Administrative Support

Customer Service

Patient Registration

Collections and Payments

Scheduling

Sales and Account Management

Data Management

Communication

Medical Assistance

Team Collaboration

Office Management

Records Analysis

CORE COMPETENCIES

Collaboration and Teamwork: Contributed to continuous improvement within a team, showcasing expertise in office administration, business grammar, keyboarding, and medical/insurance practices.

Administrative Support: Proficient in handling administrative duties such as taking calls, sending faxes and emails, drafting correspondence, and organizing electronic files supporting patient records.

Collections and Payments: Experienced in managing overdue accounts, processing payments, handling fraud documentation, and credit card management.

Data Entry and Management: Competent in maintaining and updating filing systems, inventory, mailing databases, and running reports with HIPAA Compliances.

Office Operations: Proficient in setting departmental goals, managing payroll, conducting audits, and ensuring facility maintenance.

Document Preparation and Management: Experienced in preparing various forms, monitoring stock prices, documenting security transactions, and preparing financial reports.

PROFESSIONAL EXPERIENCE

Executive Personnel Group, Aberdeen, NC

Patient Registration Representative September 2023 – Present

Check in patients for appointments, verify insurance, and ensure accurate coding for tests.

Call to add or verify orders and request medical files.

Take payments, schedule, and reschedule appointments.

Ensure all information is correct for insurance billing.

Express Professionals, Sanford, NC

Administrative Assistant January 2024 – Present

Handle calls, send faxes and emails.

Renew contracts and schedule routine service maintenance.

Update the system, run reports, and assign emergency dispatches.

Maximus, Houston, TX

Patient Scheduler January 2023 – September 2023

Perform administrative functions, draft correspondence, and schedule appointments.

Organize and maintain electronic files.

Provide information to providers and veterans.

Schedule, cancel, and reschedule appointments for veterans.

Sykes/SITEL Enterprise, Fayetteville, NC

Collections, Data Entry, Client Accounts, Payments, Fraud Documentation, Customer Service, Credit Card Agent June 2021 – September 2023

Update accounts, enter data, and collect past due accounts.

Process requests on lost or stolen credit cards, report fraud, and resend new cards.

Southeastern Community Action Partnership, Laurinburg, NC

Administrative Duties, Customer Service March 2019 – 2021

Operate office machines, answer telephones, and direct calls.

Communicate with customers, employees, and others to answer questions.

Maintain and update filing, inventory, mailing, and database systems.

EDUCATION

Sandhills Community College

Medical Office Administration Assistant (Medical Board test date TBD)

Med Cert Certified

Electronic Health Records Specialist

Certified Coding and Billing Specialist

Piedmont Community

Certified Nurses Assistant

TECHNICAL SKILLS

Excel, Word, Outlook

REFERENCES

Jacklyn Pepich Director Healthcare Training Sandhills Community College 910-***-****

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