Customer Service Representative

SANDRINE PANUNZI

** **** ******-*** * Longmont, CO 80501

*****************@*****.***

Phone: 667-***-****

EDUCATION

Towson State University, MD-BA in International Studies

SKILLS

Bilingual in French and English

Typing 65 wpm, proficient in Microsoft Word, Excel and Outlook

15 Years of Customer Service Experience

PROFESSIONAL EXPERIENCE

August 2019-May 2023-Collections Specialist-Santander, Centennial, CO

Set up payments arrangements for past due accounts on auto loans

Process payments on speedpay through western union

Educate clients on their status of their accounts and their options to bring their

Accounts current

September 2018-July 2019-Synnex- Louisville, CO-Order Support Representative

Processed orders from different resellers

Contacted clients regarding pricing and items discrepancies

July 2016-August 2018-Firstlink Freight International, Irvine, CA- Import and Export Coordinator

Processed Imports and Exports documents to clear shipments

Processed Invoices for carriers and clients

Filed 100 clients portfolios on a weekly basis

March 2015-June 2016 Markimex-Irvine, CA-Order Processor

Processed purchases orders from clients and RMA’s for defective products

Printed UPS labels for shipments

Researched and made claims with UPS for lost and damaged products

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