Follow-Up Office Manager
Resume:
Katherine Burchett CPC-A, LMT
*** ******** *** **********, **. 45216
********@*********.***
Profile
Highly motivated professional with experience and education in analyzing accounts for underpayment review, denials, billing and coding accuracy, client support, document retention.
Exceptional level of versatility gained from a wide array of managerial and technical skills in the billing and coding industry.
Experience
September, 21st, 2020 to present
Beacon Orthopedics and Sports Medicine/OrthoAlliance
Workers Compensation Follow-up specialist for all 150 + Physicians as well as Physicians Assistances, Nurse practioners, including Doctors of Osteopathy.
Process claims edits, denial follow-up, registration errors, follow-up phone calls for payments/denials, identify trends, correction of coding errors, training of workers compensation associates
September 19th, 2008 –September 18th, 2020
Cincinnati Eye Institute
Patient Intake – Customer Service, scheduling, doctor messages, prescriptions requests etc… for all over 70 doctors and Fellows
March 20th – Billing follow up specialist for Workers Compensation for all 70+ doctors and Retina billing and follow for 4 providers (includes all commercial, government and workers compensation insurance companies.
Process claims edits, denial follow-up, registration errors, follow-up phone calls for payments/denials
November 27th, 2017 –09/14/2018
Billing follow up Specialist Mercy Health Physicians
November 27th – April 16th – Bureau of Workers Comp follow-up
Process claims edits, denial follow-up, registration errors, follow-up phone calls for payments
April 16th – 09/14/2018 – Government follow-up
Process claims edits, denial follow-up, registration errors, follow-up phone calls for payments/denials
October 26th, 2017 – November 27th
Interim Caregiver for my mother
May 8th, 2017 to October 25th, 2017
Lead Coordinator of Professional Psychiatric Services in Mason
Training of new associates
New patient coordination
Telephone Triage
Scheduling
Filing
Document management
Insurance verification
April 18th, 2016 to May 5th, 2017
Office Manager of Backbone Wellness Institute
Patient Care
Insurance Verification
Insurance Billing
Accounts Receivable
Patient billing
Front desk duties
Scheduling
Phone calls
Payments and payment plan management
Files management
Travel cards management
Office cleaning and sanitation
August 2015 to April 2016
Account Follow-up Specialist for Trihealth
Insurance Verification
Insurance Billing and Follow-up Specialist including denials for all insurances for physician practices
February 2014 to August 2015
Account Follow-up Specialist for The Consultants Inc.
Insurance Verification
Insurance Billing and Follow-up Specialist including denials for all insurances for physician practices
February 2011 to February 2014
Account Follow-up Specialist for Bottom Line Systems (BLS)
Client Support Services (analyze accounts for underpayment review)
Tricare Analyst
A/R Billing and coding Specialist including denials – Started this program for BLS
November 2010 to April 2013
Office Manager/Massage Therapist for Complete Chiropractic of Covington
Office Manager
Massage Therapist
Nutrition Response Testing
Patient Care
Insurance Verification
Insurance Billing and follow-up
Patient Billing
Community outreach to promote the office
August 2009 to January 2012
Instructor for Daymar College
Classes taught include:
Medical Massage Therapy
Anatomy and Physiology
Strategies for Success
Pathologies
Medical Terminology
Feb 2009 to August 2009
Office Manager of All About Health Chiropractic
Office Manager
Massage Therapy
Insurance Verification
Insurance billing and follow-up
Patient Care
Patient billing
Community outreach to promote the office
Layed off between November and February (business went bankrupt)
August 2007 to November 2008
Office Manager of HealthSource (Chiropractic and Progressive Rehabilitation)
Office Manager
Massage Therapist
Patient Therapy (therapeutic exercises)
Patient Billing and Accounts receivable
Insurance Verification
Community outreach to promote the office
September 2006 to August 2007
Mason Chiropractic Center
Patient Therapy including Medical Massage and Therapeutic Exercises
Relaxation massage
Community Fundraisers to promote the office
January 2000 to September 2006
Cincinnati Sub Zero
Returns Supervisor
Customer Service Support
Generate the Return Material Authorizations and processing all the paperwork
Process the contaminated equipment when it comes back from a medical facility
Coordinate the Work Orders and shipment of the repaired product
Filing all records as pertains to returns and repairs
Technical Support
Repair of all small equipment
Building of parts and assemblies (for repair)
Filing all records for repairs
Back-up to Service Coordinator (generate Return Material Authorizations)
Level 2 (highest Level) Electrical Assembler
Electrical wiring of the environmental chambers
Quality Control of the units and paperwork in the area
Supervisor for the area when management is absent
Trainer
Forklift Certified
Member of the ISSO 9001 trouble shooters
EDUCATIONAL BACKGROUND
05/20/2023 – Certified Professional Coder AAPC
Continuing Educations
6/21/23 Medicaid Fraud 101
8/16/23 Neurology Overview
9/13/23 Heart Failure
9/18/23 FAQs for Orthopedics
10/23/23 2023 E/M Guidelines for Orthopedics
10/23/23 CMS Incident To Rules and Regulations
11/15/23 The ABC's of chronic Wound care- auditing, billing and coding
11/15/23 Radiology
11/27/23 Ask and Learn: modifier 25
11/27/23 2024 CPT coding updates
7/17/24 Physical Therapy
7/17/24 Breast Procedures Excision, mastectomy, reconstruction
7/28/24 Risk Adjustment: Navigating the change V24-V28
8/31/2013 Certified Revenue Cycle Specialist AAHAM (American Association of Healthcare Administrative Management)
11/5/2013 Certified Revenue Cycle Representative HFMA (Healthcare Financial Management Association)
2004-2005 Butler Tech Medical Massage Program
Anatomy and Physiology
Massage
Medical Terminology
CPR
First Aid
1995-1996 International Correspondence School
Business Management and Accounting
1988-1989 Monroe Community College
General Education/Business Management
1988 Graduate of Dundee Community High School
College Prep
Additional Massage Education
October 15th, 2005 – Low Back Pro
February 18th, 2006 – Shoulder Region Pro
April 7th, 2006 – Belevi (Bellanina) Facelift Massage Specialist
April 21st, 2006 – Insurance Billing and Reimbursement or Medical Massage
April 29th, 2006 – Cervical Region Pro
November 2007 – Chair Massage Pro
May 3rd, 2010 – Reflexology Certification
January 29th, 2010 – The Pacific Institute/Investment in Excellence
February 19th-20th, 2011 – Nutrition Response Testing and Applied Clinical Nutrition
April 15-17th, 2011 – Nutrition Response Testing – Practice Management
June 10-12th, 2011 – Nutrition Response Testing – Intermediate
November 13th, 2011 – Myofacial Pain/Gua Sha
HOBBIES
•Camping
•Reading
•Darts
•Diamond Paintings
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