Customer Service Representative
Resume:
Lucinda Matthews
Crestview, Florida
32536
Personal email: ********@***.***
Key Strengths:
** ***** ** **** ****** experience
Setting goals and achieving them
Computer skills with Microsoft Word and Excel
Always looking for new ways to provide excellent customer service
Experience:
Booksamillion
Bookseller and barista – September 7, 2019 to November 15, 2023
Bay County School District
Paraprofessional at St. Andrews School – August 10, 2021 to December 1, 2023
Worked with students with behavior issues and also autistic students.
Paraprofessional at Lucille Moore School – September 18, 2018 to June 30, 2021
Substitute teacher from August 17, 2018 to September 17, 2018
Maximus Federal – Lynn Haven, Florida
Medicare Customer Service Representative – CCO Operations – November 17, 2018 to January 20, 2019
General Dynamics Information Technology Lynn Haven, Florida
Medicare Customer Service Representative- CCO Operations June 18, 2018 t- November 16, 2018
Marketplace Customer Service Representative CCO Operations August 18,2017- June 17, 2020
Bay County School District
Substitute teacher and substitute for Bay Base Afterschool and Summer Program
May 2017 –August 17, 2018
West Bay Elementary West Bay Florida October 10, 2016 to June 2017
I cleaned classrooms, swept floors, cleaned cafeteria. I used a buffer machine for the cafeteria floor. I monitored students’ behaviors in the cafeteria during breakfast and lunch.
GCA services
Custodian from September 25, 2016 to June 28,2017
Duties included: cleaned offices and classrooms at Springfield Elementary School, Breakfast Point Academy and the Purchasing offices of the district.
The company lost their contract with Bay County District School System and we were laid off.
General Dynamics Technology Lynn Haven Florida 32444
Tier 2 Customer Services Representative- COO Operations February 8, 2016 to September 2016
Greets consumers in a timely manner to address their concerns
Submits escalations based on the consumers’ needs
Provides peace of mind for the consumer
Demonstrates a willingness to exceed consumers’ expectations
Handles regular Tier 1 calls with the same communications skills
Customer Service Representative- CCO Operations July 2015 to February 2016
Answers phone in a timely manner
Addresses consumers’ needs
Assists consumers with completing applications for coverage
Answers any questions that they may have
Building a rapport in order to assist the consumer
Customer Service Representative Sprint Panama City Beach, Florida
January 2012 to July 2015
Duties included: Answering the phone in a timely manner
Ordered equipment. Processed payments for cell phone service and orders for phones and other equipment. Helped to troubleshoot equipment including phones and hotspots. Followed up with customers to make sure that their issue was resolved. Thanking them for their business. Averaged 92 to 100% in customer service satisfaction each month. Worked with the Federal Government and Enterprise Accounts.
Night Audit/cook/ front desk- Hampton Inn Destin Florida- March 2011 to January 2012
Processed previous night’s activity. Balanced the nightly reports. Late night check ins/outs. Greeting customers and making sure their concerns are addressed. Made breakfast and kept coffee going. Checked in customers during the day and night as well.
Customer Service Representative – NEW—Crestview Florida
March 2004 to November 2010
Worked with Directv. Troubleshot receivers and remotes. Ordered equipment to be sent out to the customers. Processed payments and address customers’ needs. Worked with Best Buy Troubleshot tv and dvrs. Scheduled techs to go out to customers’ homes to fix their equipment. Cancelled cell phone insurance and took payments.
Educational Background
Ashford University- March 2017- September 5, 2018
Obtaining a Bachelor’s degree in Education Cognitive Studies. Future Goal is to graduate and teach autistic children.
High School Diploma: General Studies
1988 Crestview Senior High School- Crestview Florida 32536
Took algebra, government, history, science, social studies and home economics.
References available upon request.
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