Customer Service Call Center

Location:

Waco, TX, 76708

Posted:

August 03, 2024

Contact this candidate

Resume:

**/**** - **/**** ******** Service Associate (CSA)

Weareeverise, Plantation, FL

Call center representative work from home taking calls from customers calling about their healthcare coverage for dental. Some calls were concerns about their claims, medical codes, and other related to their dental coverage. As a representative, my job was to record what the call was in reference to. 08/2022 - 05/2023 Softlines Coordinator

DIRT CHEAP WACO, Waco, TX

My job was to maintain clothing department-keeping it picked up and putting out new clothing when it comes in-keeping price signs up to date. Condensing racks when necessary, maintain the dressing rooms and organizing the entire clothing department.

01/2019 - 07/2022 Softlines Coordinator

DIRT CHEAP WACO, Waco, TX

softlines lead-maintained clothing depatment-keeping clothing stoppable/placing new clothes on the floor, sizing-kept dressing rooms clean--maintained pricing signs weekly to keep updated.

11/2015 - 12/2015 Cashier

Wal-Mart, WACO, TX

checking, sales, bag groceries and products

09/2012 - 12/2013 Homehealth Aide

Girling Healthcare, WACO, TX

Assist clients with household cleaning, dressing, and cooking if necessary. allow time for companionship

10/2011 - 06/2012 Customer Care Service Representative C3, MCGREGOR, TX

Assist members with their specific needs regarding their plans-problem solving concerning billing and enrollment along with pharmacy calls. Pharmacy calls consist of looking up medication names and informing members if the medication is covered under the plan-authorizing override for medications when members are going away on vacation. Assisted pharmacies when they are having problems with authorizations going thru. Assist members in making payments for their plans and any billing questions that they may have.

11/2009 - 10/2011 CSR

Exam Management Services Inc, WACO, TX

PAULINE BARNES

944 PARKVIEW CIR, HEWITT, TX 76643

Phone: 254-***-****

Email: ********@*****.***

Objective

Seeking a full-time or part-time position where I will be able to use my office and computer knowledge and peoples skills along with my organizational abilities. Ability Summary

Employment History

Record all paperwork received by mail-record on spreadsheet incoming and outgoing mail. Deliver requested paperwork to caseworker assigned. Mail out paperwork that needs to go to main office.

06/2009 - 10/2009 Customer Care Representative

Prepaid Legal Services, DUNCAN, OK

Assist callers on inbound calls with membership needs such as attorney information and membership numbers and etc.

09/2007 - 03/2009 MRI Registrar

Hillcrest Medical Hospital, WACO, TX

Registered patients for MRI exams/assist with getting patients dressed if needed, answered phones, set up appointments, call to remind patients of appointments 12/2006 - 05/2007 Customer Service Rep.

Manpower, Waco, TX

Call Center-receive incoming calls assisting customers with utility services. 04/1999 - 07/2006 Customer Service Representative

American Income Life, Waco, TX

Answering correspondence and assisted customers with their insurance policies. 01/1999 - 04/1999 Data Entry Clerk

Express Personnel, Waco, TX

Work at different jobs inputting data.

09/1998 - 12/1998 Customer Service Rep

Temp Agency, Columbia, SC

Received incoming calls from customer's placing orders for checks. 05/1988 - 09/1998 File Clerk

American Income Life Ins., WACO, TX

Pull files daily for individuals from other departments as needed---distributed to each department. Also on scheduled days put up that have returned back to the file room. Filed paperwork in files on a daily basis.

Secretarial

1 Year at College or a Technical or Vocational School 4C College, Waco, TX

High School Diploma

El Dorado High School, El Dorado, AR

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

I have had experience in all office settings dealing with spreadsheets,calculators, printing and all types of software

Additional Information

Detailed References

Jackie BARNES, Coworker

EMSI