Pharmacy Technician Customer Service

Nichole M. Good (c) 401-***-****

**** ******* ****** *-****: *********@*****.***

N. Providence, 02904

Objective: Seeking a position with a challenging company where I can utilize my patient care, Pharmacy, and customer service knowledge.

Certifications:

RI Pharmacy Technician License Exp. Date: June 2024 MA Pharmacy Technician License Exp. Date: December 2024 Skills:

● Pharmacy Software: Meditech: Pyxis: Rx30 ● Business Software: Microsoft

● Compounding ● Customer Service

● IV Preparation ● Problem Solving

● Prior Authorizations ● Multi-line Phone System

EXPERIENCE

Member Services Representative - Remote 2021-2023

AAA, Providence, RI

● Diagnosed mechanical issues

● Identified callers’ location

● Processed forms for customer complaints

● Managed payments for memberships

● Deescalated customer-based situations

● Coordinated arrival of Emergency Responders

Pharmacy Technician 2014-2020

UMASS Medical, Worcester, MA

● Involved in filling over 300 prescriptions in a fast-paced environment

● Kept a record on class II and III medications

● Processed prescriptions orders over the phone from DR’s offices

● Adhered to HIPPA Regulations

● Assisted in other phases of computer operations including billing procedures and health insurance verification

● Performed some clerical duties: filing, chart preparation, faxing and appointment management and handling

Information & Referral Specialist - Remote 2010-2014 United Way, Framingham, MA

● Responsible for inbound calls of clients in regard to: screening calls for domestic violence, food banks, low income housing and daycare vouchers

● Helped customers find affordable medication and medical equipment.

● Provided information and referral services to individual base on their needs

● In charge of special cases involving runaways and assisting the police and social workers Patient Care Representative

Fenway Community Health, Boston MA 1999 – 2010

● Received and answered calls from patients requiring information regarding health insurance and payments

● Processed referrals and prepared patient’s charts

● Answered multiple phone lines.

● Scheduled appointments and performed check in and check out functions.

Contact this candidate