Customer Service Strategic Planning
Resume:
Purvis Payne
Long Beach, CA *****
**********@**********.***
Manager with over 10 years of experience in leadership and strategic planning, demonstrating exceptional problem-solving abilities and a keen eye for detail. Skilled in collaboration, reliability, and efficiency, fostering a productive and innovative work environment. Committed to driving organizational success and inspiring teams to achieve outstanding results. Willing to relocate: Anywhere
Work Experience
Traveling IS TECHNICIAN Oil & Gas Refineries (Hydro-blasting) Clean Harbors-Long Beach, CA
March 2023 to Present
Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
Hands-on operation of manual and automated hydroblasting equipment Operation of special equipment, such as Ultra High-Pressure pumps Travel to different states performing job duties. Up to 3 months at a time Operate equipment by energizing the pumping equipment and/or any specialized Hydroblasting and/or Chemical cleaning equipment, vacuum trucks and cutting equipment being used on the job Conduct routine and required maintenance on the unit and all peripherals, including industrial vacuuming equipment and the disposal of hazardous and non-hazardous materials Additional duties as assigned.
Uber Black Driver
UBER BLACK-Long Beach, CA
February 2022 to July 2024
Provided exceptional customer service, ensuring passenger satisfaction and safety. Maintained a 4.9/5.0 rating by consistently delivering prompt and courteous service. Navigated efficiently using GPS and local knowledge, reducing travel time for clients. Resolved passenger concerns promptly, enhancing overall user experience. Eager professional with a strong desire to learn quickly and work diligently, ensuring punctuality and reliability in every task.
Addressed passenger concerns promptly, fostering a positive experience and maintaining high service standards.
Provided exceptional customer service, ensuring passenger safety and satisfaction during every ride. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Load and unload passengers luggage
Asbestos Abatement
Local 90-Memphis, TN
December 2022 to December 2022
Removed hazardous asbestos materials, ensuring compliance with safety regulations and reducing health risks.
Collaborated with team to complete projects ahead of schedule, enhancing operational efficiency. Utilized specialized equipment to safely remove asbestos, maintaining high standards of safety. Conducted thorough site inspections, identifying and addressing potential hazards effectively. Traveled to different cities for weeks at a time for job assignments. On the road up to two months at a time Work closely with team members to execute asbestos abatement tasks, fostering a cooperative environment to achieve project goals efficiently.
Meticulously follow safety protocols and procedures in asbestos abatement to ensure thorough and compliant removal processes.
Conducted asbestos, lead paint and other hazardous material surveys Routinely performed preventative maintenance on industrial machinery and equipment Property Manager
Brix Management-Memphis, TN
January 2011 to September 2016
Managed 300+ residential units, reducing vacancy rates by 12% through strategic tenant retention. Oversaw property maintenance and vendor contracts, ensuring 98% on-time completion of repairs. Implemented cost-saving measures, cutting operational expenses by 8% annually. Collaborated with marketing team to enhance property visibility, increasing inquiries by 15%. Led lease renewal initiatives, achieving a 20% higher renewal rate and securing long-term tenancy contracts.
Conducted regular property inspections and audits, identifying and mitigating potential issues, maintaining compliance with regulations.
Utilizes computer software to track and catalog tenants rental information. Customer Service Manager
Ace Check Cashing Express-Memphis, TN
October 2003 to December 2010
Managed customer service operations, improved satisfaction rates, and trained staff, boosting efficiency. Coordinated with cross-functional teams to streamline customer service processes, significantly reducing response times.
Monitored and analyzed service metrics, identifying key areas for improvement and implementing solutions.
Mentored junior staff, fostering a supportive work environment and improving team morale. Led a team of 6
Executed strategic initiatives to enhance customer service protocols Performed other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Handled customer interaction with respect in an efficient, effective, and professional manner. Warehouse Lead
Three Star Print Shop-Memphis, TN
June 1998 to September 2003
Supervised warehouse operations, ensuring timely inventory management and shipment accuracy. Trained and led a team of 10 improving productivity and reducing errors Implemented efficient stock tracking systems, resulting in measurable improvements in order fulfillment. Resolved logistical challenges, enhancing overall warehouse workflow and reducing downtime. Collaborated with cross-functional teams to streamline processes, achieving significant cost savings. Mentored new team members, enhancing their skills and boosting overall team performance and morale. Coordinated with suppliers to ensure timely delivery of materials, reducing stockouts Education
Associates
Remington College-Memphis Campus - Memphis, TN
July 2009 to April 2010
Skills
• Collaboration Safety Compliance
• Time Management Team Collaboration
• Adaptability Attention to Detail
• Reliability Efficiency
• Leadership Problem-solving
• Property Management
• Order Fulfillment
Certifications and Licenses
Diploma- Basic Studies Local 90 UNION – Heating/Air & Asbestos Removal OSHA OSHA 10 NIOSH 58
Driver's License
Asbestos Certification
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