Customer Service Representative

Kimberly Gray

*** **** ******** ** ***** AZ

**************@*****.***

Objective

I am a polished professional customer service representative, providing 10+ years of exceptional service in front desk administration and customer service support in busy call center environments. Highly motivated, works effectively as a team member, has strong listening skills and pays close attention to details. I am looking to obtain a challenging position in business administration, which will allow me to demonstrate and utilize my potential and skills. I also have experience in manufacturer, labor and quality control West Rock 4/2002 - 4/2003

● Machine Operator

● Unitizer

● Assembly line

Walmart 3/2001 - 4/2022

● Customer Service

● Greeter

● AP apprehension

Elite Staffing /Paramount Staffing / Xpo Logistics - Joliet, IL : 1/2017 - 11/2020

● Assembly line

● Material handler / packer

● Prepare products for shipping

RANDSTAD Suit Prep Clerk – CHICAGO, IL: 01/16 – 11/16

● I performed administrative activities by reviewing accounts, to determine whether legal actions are recommended

● I prepared summons by entering data, confirming accuracy, filing and relaying information for scheduled hearing.

MY FOOTPATH Customer service agent –CHICAGO, IWalmL: 03/10– 11/15

● I collaborated with potential students to discuss their educational goals.

● Solicit additional sales of new services or products and exceed employer expectations.

● Recording customer interactions, details of inquiries, complaints, comments, as well as action taken. PHYSICIANS MEDICAL CENTER Intake registrar- LAS VEGAS, NV: 08/2008 - 02/ 2010

● Organizing, planning, and prioritizing work.

● Documenting, recording and processing information.

● Establishing and maintaining interpersonal relationships. LIFESOURCE BLOOD SERVICES customer service representative- GLENVIEW, IL: 06/2000 – 06/2008

● Establishing and maintain interpersonal relationships, to secure donations

● Documenting, recording and processing information Education Harold Washington – Addiction Specialist

● As an Addiction Specialist student

.Career Academy – Phlebotomists:

● Phlebotomy

Qualifications

● Strong written/verbal communication

● Proficient in customer service/retention

● Experience working with Excel and Microsoft

References

Reference upon request

2

Contact this candidate