Customer Service Experience

Brittany Leach (Offenbacker)

*** ***** ******** ******, ** 30179 Phone: 404-***-**** ****************@*****.*** Professional Summary

Accomplished customer services professional with demonstrated success in providing the highest level of customer service and client satisfaction. Capable of handling the most intricate and detailed customer experience issues with proficiency and the highest level of ethics and confidentiality. Areas of Expertise

• Outstanding customer service skills

• Diplomatic and patient

• Highly organized with an attention to

detail

• Flexible and able to quickly adapt to new

processes

• Professional work ethic

• Customer experience expert

• Process Improvement

Career Experience

WELLS FARGO BANK, Hiram, GA January 2015 – January 2016 Bank Teller

• Process financial activity that includes deposits, withdrawals, and ensuring an exact register of all daily transactions.

• Process order to replenish funds from the dispensary.

• Assist clients with opening and closing bank accounts, both checking and savings.

• Process change orders for business clients.

PNC BANK, Hiram, GA October 2013 – September 2014

Customer Service Associate

• Process financial activity that included deposits, withdrawals, and ensuring an exact register of all daily transactions.

• Assist clients with opening and closing bank accounts.

• Process Credit Card accounts transactions and make referrals when issues were identified.

• Perform Vault Custodian functions

• Field a high volume of daily face-to-face client interactions SAM’S CLUB, Hiram, GA November 2012 – September 2013 Cashier

• Assist guests with their purchases; fill orders received via telephone

• Assist members with questions regarding their membership

• Maintain clean and orderly environment (i.e., register area, store zones, restroom facilities) LANE BRYANT, Kennesaw, GA November 2011 - November 2012 Sales Associate/Keyholder

• Greet customers, provide undergarment fittings; fitting room attendant

• Open and close store, prepare daily deposit,

• Process sales transactions via register and credit card sales processes

• Head stock handler responsible for processing freight, floor sets, and product replenishment

• Train all new associates

• Perform inventory control procedures

IVY HALL DAY SCHOOL, Dallas, GA January 2011 – October 2011 Pre-K Teacher

• Provide childcare for children ages 1 to 4 years, to include feeding, diaper changes, and overall supervision

• Maintain a clean, disinfected environment in accordance with established standards

• Participate in educational activities according to a defined curriculum to include reading, games, outside games, arts and crafts

• Provide relief to other teachers as needed during break and lunch periods

• Serve as Floater teacher through summer months

EDUCATION

Kennesaw Mountain High School – Graduate Kennesaw, GA Additional Skills

Typing 45+ WPM

Microsoft Office Suite

References furnished upon request

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