Customer Service Specialist
Resume:
LUIS ROBERTO
JIMENEZ
SUMMARY
As a Customer Service specialist in a
bank and Dispatcher in a flower
distribution company, I have adapted
to contrasts, working under pressure
and learning quickly from each
responsibility and task provided, also,
having communication and personnel
control skills. and commercial
computer systems.
CONTACT
Phone Number
*****************@*****.***
PROFESSIONAL SUMMARY
Customer Experience Specialist
Bank of Central American, Managua, Nicaragua
November 2014 – November 2023
During the nine years that i worked at Bank of Central American, i developed personnel management, coordiation and strategy planning skills to improve processes, working during the last years as a customer service specialist where i received, channeled and responded to complaints an d suggestions about the products and services offered by the company, in addition to being responsible for responding to complaints filed by clients with the goverment.
Dispatcher
Quality Logistic Group, Miami, Florida
Febrero 2024 - Actualliy
At Quality Logistic Group I have played the role of Puller and Dispatcher, being responsible for the organization, review, loading and delivery of orders placed by clients to the different states of the country, through the Sales, Komet Sales and Tradepoint platforms. You also leave with knowledge of inventory scanning and manufacturing of ornamental products.
ACADEMIC TRAINING
Universidad Martin Luther King Jr, Managua, Nicaragua 2019 – 2023
Bachelor's Degree in Public Accounting and Finance KEY FEATURES AND COMPETENCIES
• Native Spanish
• Fluent english
• Management of Computer Software and Hardware
• Word, Excel, Powerpoint, SAP
• Forklift driving license class 1,2,3,4 and 5
• Active listening
• Pleasant, friendly and service oriented
• Ability to work under pressure
• Excellent communicator, written and orally
, written and orally
Contact this candidate