Financial Management Customer Service Problem-Solving Excellen

*

NANA AISHA HUSSEIN

Mobile: +233-***-****** Email: ***************@*****.***

PROFESSIONAL SUMMARY

• Highly motivated and results-oriented banking professional with 2+ years of experience in customer service and teller operations. Proven ability to deliver exceptional service, manage financial transactions accurately, and exceed customer expectations. Skilled in problem-solving, communication, and teamwork. Eager to leverage skills and experience in accounting/finance role to contribute to the success of a dynamic organization.

WORK HISTORY

Teller United Bank for Africa, Ghana October 2022-June 2023

• Consistently recognized for outstanding performance, including being twice awarded

"Employee of the Month"

• Efficiently manage customer transactions including deposits, withdrawals, and payments, ensuring precision and speed.

• Deliver outstanding service by promptly addressing client inquiries, resolving issues, and providing comprehensive information on banking products and services.

• Adhere to KYC (Know Your Customer) guidelines rigorously, verifying customer identities and ensuring compliance with regulatory requirements.

• Identify opportunities to cross-sell bank products and services based on customer needs and preferences, enhancing their banking experience.

• Maintain meticulous records of all transactions, adhering strictly to banking policies and procedures to ensure compliance.

• Assist customers in opening new accounts, guiding them through the process and providing detailed information on available banking options.

• Balance cash drawers at the end of each shift, promptly resolving any discrepancies to ensure financial accuracy and accountability.

Cashier (Apprenticeship) Noswel Company Limited (Airtel Ghana) December 2021 – June 2022

• Managed daily cash transactions with accuracy, ensuring a 10% reduction in daily cash discrepancies.

2

• Processed customer payments, refunds, and reconciliations efficiently, consistently exceeding customer wait time targets.

• Maintained meticulous cash register records and assisted with daily cash reports and deposits, adhering to strict company financial policies and procedures.

• Played a key role in team collaboration, ensuring smooth daily operations and accurate financial reporting.

Office Assistant (Freelance) JP Menaye Company Limited, Accra-Ghana August 2021 – December 2021

• Managed a variety of administrative tasks, including filing, scheduling appointments, and managing correspondence, ensuring an improvement in office efficiency.

• Provided exceptional support in preparing reports, presentations, and data entry, consistently meeting tight deadlines.

• Effectively coordinated office activities and ensured adherence to company policies, fostering a smooth workflow.

• Proactively maintained office supplies inventory and placed timely orders to avoid disruptions.

• Delivered exceptional service to visitors and clients, addressing inquiries promptly and professionally.

• Maintained office equipment functionality, scheduling repairs as needed to minimize downtime.

• Played a pivotal role in organizing company events and meetings, providing logistical support and taking accurate minutes to ensure clear communication. Junior Accountant (National Service Person) National Sports Authority, Accra-Ghana September 2020 - August 2021

• Managed and updated daily financial transactions, ensuring accurate and timely recording in the accounting system.

• Reconciled bank statements with the cash book on a monthly basis to ensure accuracy and identify discrepancies.

EDUCATION

• Bachelor of Science (BSc) Banking and Finance University of Professional Studies Accra (UPSA), Accra-Ghana August 2016-September 2020 3

SKILLS

• Financial Management

• Customer Service

• Problem-Solving

• Excellent Verbal and Written Communication

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Team Collaboration

• Strong Analytical Skills

• Attention to Detail

REFERENCES

• Available upon request.

Contact this candidate