Customer Service Assistant Manager

HALEY TRUCHAN

**********@*****.***

EXPERIENCE

AUGUST 2016 – FEBRUARY 2018

CUSTOMER SERVICE & OPERATIONS, MICHIGAN'S GREATEST FUDGE In person or over the phone I was the first face or voice you interacted with, and in only a few months I was trusted to complete customer exchanges from simple individual sales to large business orders. I rapidly educated myself with the business and learned every role, over time I was able to perform virtually every job at the highest level. FEBRUARY 2017 – AUGUST 2018

ASSISTANT MANAGER, GUIDO’S OF GRAND BLANC

Operated in increasing levels of responsibility, initially cooking to helping with phone orders, and working the register. When I left to attend college, I was entrusted to open and close the store, keep workers on task preparing food, take orders, and process payments. NOVEMBER 2018– CURRENT (SEASONAL, NOVEMBER-MARCH)

CAFÉ CLERK, MT. HOLLY SKI & SNOWBOARD

Six seasons at Mount Holly have been great, I am respected and admired by staff, customers, and management. I can perform all functions in the café and handle the busy weekend shifts with an average of 500 transactions during one shift (credit cards & cash). I also train new hires and keep employees on task.

AUGUST 2019 – CURRENT (SEASONAL FEB THRU DECEMBER) PRO SHOP CLERK, BAG DROP, OAKLAND UNIVERSITY GOLF & LEARNING CENTER I am trusted to be left alone to handle transactions, any customer issues, phone calls and any event that we are hosting. I can do every job, and regularly exceed what is required. I work with computers daily and have been providing valuable input to management as we are working to integrate a new software solution to support club operations. Also in 2023 took full control of our men’s league with 160 affiliates. I also created documents on excel and word to track the top 5 groups during the 15 week league.

JULY 2020 – AUGUST 2022

3RD SHIFT STOCKER, MEIJER ROCHESTER HILLS STORE 260 I was trusted to provide managerial duties including training my co-workers to finish tasks according to our functional procedures, and I regularly offered suggestions to increase productivity and add value to the business. Hi-lo certified April 2020. I fully understand inventory processes within the store, can perform packaways and count’s on a bluebird. EDUCATION

MAY 2018

HIGH SCHOOL GRADUATE, GRAND BLANC HIGH SCHOOL

2

Volunteer over 100+ hours for all 4 years, academic all-state for golf, Soccer and Softball. I graduated with a 3.7 out of High School. Continued to support as an assistant coach with the elementary school Book bowl competition where our teams won first place 8 times in a row.

SEPTEMBER 2018- APRIL 2024

INTEGRATIVE STUDIES DEGREE WITH A MINOR IN APPLIED LEADERSHIP, OAKLAND UNIVERSITY

SKILLS

• Customer Service

• Collaboration

• Leadership

• Knowledgeable with windows operating

systems (7, 10)

• Self-motivation

• Precise & Organized

• Time-management

• Communication

• Adaptable

• Resilient

ACTIVITIES

• Spanish (6 years; both high school and college)

• French (1 year)

• Volunteer at Genesee County Humane Society (2008-current)

• Assistant Coach Book Bowl Team with Mason Elementary- work with 5th graders to read 10 books for a competition (2011-2018)

• Food Bank (2009-2013)

• Ascension Providence Rochester Hospital Volunteer in PT Unit (2018-2020; ended because of Covid)

REFERENCES

Terry Ashley -Previous Volunteer Coordinator at Genesee County Humane Society 810-***-**** (cell) Kelli Trolla- Golf Operations Manager at Oakland University Golf & Learning Center 248-***-**** (work) **********@*******.***

Brad Chanter- Food Service Manager at Mt. Holly 248-***-**** (work) 248-***-**** (cell) Nicholas Costigan- Grocery Team Lead 248-***-****

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