Customer Service High Volume

***********@*****.***

linkedin.com/in/careem-johnson/ huntr.co/p/careem-johnson

CAREEM JOHNSON

New York, New York, NY 646-***-****

Dedicated and results-driven customer service professional with a proven track record of delivering exceptional support to customers and clients. Adept at building rapport and resolving inquiries, issues, and complaints effectively. Skilled in handling a high volume of calls while maintaining a strong commitment to quality and customer satisfaction. Good communication and interpersonal abilities, coupled with a deep understanding of customer needs and a commitment to wanting to exceed expectations. Eager to contribute my expertise to a dynamic team and make a positive impact on customer experiences.

I have done work for school assignments and projects for my class settings and also for personal usage of Microsoft usage

Microsoft Word, PowerPoint, and some Excel, + 30 WPM Courses in: Marketing, Management, Accounting and Finance, Sales, Communication and many others. 2018 - 2023 OSHA General and OSHA 30 Construction

NY School

2014 - 2014 Bachelors Degree in Organizational Management Alliance University

2011 - 2011 Bachelor's Degree in RS

Lancaster B College

Deliver Amazon packages by walking around parts of Manhattan to homes and business offices Updated routes and followed navigation GPS to find the safest and quickest route Delivered mail to homes and business offices knowing how to work with different consumers Transported Products to many places throughout Manhattan Delivery of 100's of mail throughout the day

Delivery of food using a wagon and bike using the navigation to deliver around Manhattan Contacted customers about there orders and how I can best meet their needs for the delivery time Delivery of close to 100 items per day

A partner of the company as a 1099 employee whom delivers medicine to local New Yorkers homes A partner of the company as a 1099 employee whom delivers food and other item to local New Yorkers homes or businesses A part of a team at Dialogue Direct whose mission was to be a self-starter in joining the mission of empowering the environment, and build a career in giving. I was responsible for bringing in $30 per month for a 2-year non-agreement with those who decided to take part in helping out to as many people.

In this role I had the opportunity to be a change in the New York City community as I represented prestigious charities such as CARE International, Save the Children and World Wildlife Fund. As a Dialogue Direct team member, I was an active voice of these worthy causes and created advocates and donors through face to face conversations in public spaces throughout the community. The goal was to ensure sustainable solutions for international causes!

I provided extensive communication and the experience provided fundraising, volunteering, development, marketing, and garnering a donor throughout the week.

2022-08 - 2023-04 Package Delivery

Mach 5

2022-04 - 2022-07 Food Delivery

Cornucopia logistics

2022-02 - 2022-03 Medial Courier

Capsule

2021-10 - 20222-01 Food Delivery

Go Puff

2019-09 - 2019-12 Fundraiser

Direct Dialogue

2019-06 - 2019-09 Sales Professional

Spectrum

Skills

Education

Work experience

Full-time sales role which consisted of flexibility with hours worked, with potential for advancement and commission bonuses. A role that was that involved being a goal-oriented communicator who thrives on meeting new people and getting around NYC to make sales.

• Peer mentoring and regular group huddles to talk tactics and celebrate wins

• Regular training refreshers

• Leads that offered spectrum's products and services, fielding customer questions and helping them pick out the best packages for their lifestyles. The person had to be at an entry-level that consisted of

• Willingness to work flexible hours, including evenings

• Valid driver's license, car insurance, a satisfactory driving record, and use of a reliable personal vehicle

• Motivation to sell door-to-door in residential areas

• Ability to work outdoors in all adverse weather conditions

• Engaging interpersonal skill

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