Customer Service Representative
Resume:
Gloria Brown
Clanton, AL *****
SKILLS
Customer Service, Problem Resolution, Customer Assistance, Typing, Active listening, Communication- Written and Verbal, Teamwork, and Leadership EXPERIENCE
Stay at Home Mom
08/2020 - PRESENT
Banker’s Life, Remote - Customer Service Representative 01/2020 - 08/2020
● Actively assessed customer issues via phone, email, and chat.
● Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
● Reviewed account and service history to identify trends and issues.
● Met and exceeded productivity targets by handling every interaction with superior customer service.
● Educated customers on special pricing opportunities and company offerings.
● Documented conversations with customers to track requests and solutions.
● Consulted with customers to determine best methods to resolve service and billing issues.
EDUCATION
Marbury High School, Deatsville, AL - High School Diploma August 2012 - May 2016
Jes Health Services, Montgomery, AL - Certification in Phlebotomy and Lab Assistance
Sep 2020
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