Customer Service Representative
Resume:
Cole Vulcan
Lisbon, OH *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Shipping and Receiving
Ohio Pet Foods, Inc.-Lisbon, OH
October 2018 to July 2024
Worked as a freight shipper which included building pallets for company dog food orders, loading trucks with pallets and receiving products into the factory. Previously was an operator where I mixed ingredients to produce dog food.
Customer Service Representative
VXI Global Solutions-Youngstown, OH
April 2014 to January 2018
Customer Service Representative under the Western Union campaign I ensure customer's mortgage payments are being made properly as well as updating any information in regards to payments this includes but is not limited to updated bank routing and account info, monthly payments due to changes involving escrow or insurance. I maintain customer satisfaction by utilizing proper time management skills as well as establishing a rapport with the customer to ensure that the customer has not only a pleasant call but a quick and effective one as well. Customer Service Representative
InfoCision
2010 to 2014
Handled 90+ calls daily with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services. Pressman Operator
Morning Journal
2005 to 2010
I created the aluminum plates used for the press I also assisted in the process of printing the paper as a apprentice pressman.
Education
High school or equivalent in Graphic Design
CCCTC - Lisbon, OH
September 2003 to June 2005
Skills
• Customer Service (10+ years)
• Call Center
• CSR
• Warehouse experience (6 years)
• Freight Experience
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