Customer Service Inside Sales
Resume:
ae
Patrick S. Lowder
PROFESSIONAL SUMMARY
‘Success oriented and experienced sales professional with enthusiastic, positive energy stemming from innovative and self-
motivated mindset. Excellent interpersonal communication skills with in-depth problem-solving abilities. Dedicated
team player determined to provide the highest level of service to achieve KPIs and success.
SALES LEADERSHIP EXPERIENCE
Inside Sales Account Manager 2006 — Present
Charlotte, NC
Seafoods.com
Establish a large book of accounts nationally and internationally including fine dining restaurants, hotels, resorts,
spas, casinos, inns, b& b, private chefs and sole proprietorships
Communicate daily with Purchasing Managers, Food & Beverage Directors
seamless customer experience and deliver exceptional customer service
‘ Coordinate with 15+ vendors throughout the world regarding shipping, receiving, and handling of 500+ products
© Prospect for new accounts through market research and successfully complete 300 cold calls weekly
Manage all accounts receivable for established book of business totaling 250+ customers
& Executive Chefs to provide a
Sales Manager/Account Executive 2000 -2006
APS, Inc. Charlotte, NC
Consistently exceeded territory sales goals by 10% through new accounts, suggestive up-sell and phone contacts
Created new territory of 300 accounts monthly, including major retailers, small privately owned shops, hotel and
airport gift shops and convenience stores
* Managed daily direct store delivery, display set-up, pricing, and merchandising for 300+
* Assisted in the introduction of new products during semi-annual sales meetings
‘ Trained 12+ new sales representatives on product knowledge and sales techniques for other territories
ADDITIONAL OPERATIONS & SALES EXPERIENCE
Operations Manager
Wap International AG Charlotte, NC
‘© Supervised all sales personnel and warehouse personnel providing exceptional customer service
e¢ Trained sales ives and distri on product ledge, and technical
troubleshooting for increased sales success
© Managed all MRO, MRP, and Purchase Orders after negotiation with vendors and inventory control
* Created product catalogs, advertising brochures, and set up 22 merchandise trade shows across the nation
Customer Service & Inside Sales Manager
Wap International AG
Trained 10+ customer service and inside sales representatives to increase growth and revenue
Facilitated weekly and monthly training sessions on product knowledge, technical troubleshooting, developing,
and fostering strong customer relationships and providing excellent customer service
¢ Supervised and serviced 5,000+ customer base while growing relationships through cold calling, email and e-
commerce techniques
Inside Sales Representative
Husqvama Charlotte, NC
‘Maintained 200 account portfolio focused on increasing revenue through exceptional customer service
Initiated first out-going call center to handle new account inquiries, streamlining the client experience and
increasing client satisfaction
* Exceeded sales goals by $3MM in assigned territory, consistently growing client accounts
SKILLS
: German (Fluent), Spanish (Conversational) Education: A.A. International Business, CPCC College.
Computer: ACT, AS/400, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) QuickBooks
Charlotte, NC
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