Customer Service Administrative Assistant
Resume:
Iuliia Sinitsyna
**** ******* ******, *** *****, CA, 92107
***************@*****.***
SUMMARY OF KEY STRENGTHS
Experienced customer service and hospitality professional with 15+ years of industry experience.
Spearheaded the concept redesign of Restaurant & Lounge Venezia, a restaurant in Odesa, Ukraine. Developed and oversaw enhancements to the menu, property renovations, branding initiatives, and staff training, resulting in one of the most popular restaurants in town for both customers and employees.
Proven track record of providing exceptional guest experiences, resolving issues efficiently, and maintaining high standards of service.
Fluent in Russian, Ukrainian, and English.
WORK EXPERIENCE
Administrative Assistant 05/2023 – 09/2023
Weldwood Design
San Diego, CA, USA
Conceptualized and executed innovative design ideas based on client and designer feedback, resulting in a 25% increase in sales.
Provided visual support for sales presentations to potential clients, effectively communicating design concepts and features.
Researched market trends and updated designs to ensure they reflected consumer preferences.
Created sketches using Photoshop and Illustrator, AutoCAD, SketchUp.
Managed administrative functions, such as scheduling meetings, coordinating phone calls, and facilitating email communications with clients.
Led project management for 7 projects, including project planning, calculating product costs, and developing and overseeing budgets.
Server/ Quick Service Supervisor 06/2021 – 01/2023
Virgin Voyage
Global (Multiple Locations)
Demonstrated complete knowledge of all food and beverage offerings, cooking methods, and beverage selections, facilitating optimal service delivery within the assigned outlets.
Maintained comprehensive knowledge of proper table setups, room capacities, hours of operation, and menus of assigned outlets to enhance service preparation.
Regularly engaged with guests at each table and received feedback regarding food and service quality, ensuring utmost customer satisfaction.
Ensured all assigned tables were consistently clean, organized, and tidy.
Monitored usage of all restaurant products, equipment, and cleaning materials to minimize waste and optimize cost-effectiveness.
Improved operational efficiency by preparing mise-en-place, enabling seamless service readiness in respective areas.
Provided attentive customer service by offering and refilling water, bread, butter, beverages, and any other items requested by customers.
Adhered to health rules and regulations prescribed by industry guidelines (i.e., USPH, CDC) achieving a 98% score during inspections.
Managed post-service cleaning routines and maintained the appearance and condition of all items, including silverware and tableware, met Virgin Voyages’ standards.
General Manager 11/2020 – 02/2021
Restaurant & Lounge Venezia
Odesa, Ukraine
Spearheaded the comprehensive concept redesign of Restaurant & Lounge Venezia. Oversaw enhancements to the menu, property renovations, branding initiatives, and staff training, resulting in one of the most popular restaurants in town for both customers and employees.
Led and trained a diverse team of 50+ staff, including kitchen personnel, waiting area, and host staff.
Supervised the maintenance and cleaning of the dining room and restrooms, ensuring restaurant upkeep and tidiness.
Implemented and monitored food preparation techniques, portion sizes, and food cost management strategies to optimize profitability and quality control standards.
Augmented customer satisfaction by investigating and resolving complaints regarding food quality, service, and restaurant accommodations.
Managed all aspects of inventory control, including maintaining accurate records, scheduling and coordinating deliveries, and verifying product quality and quantity upon receipt.
Oversaw budgets and payroll records, reviewing financial transactions to ensure that expenditures were properly authorized and budgeted.
Established standards for personnel performance and customer service, enabling staff to deliver exceptional dining services.
Restaurant Manager 06/2020 – 10/2020
Beach Club Sunset
Odesa, Ukraine
Recruited and led a restaurant team of 10+ staff, including servers, kitchen staff, and bartenders, resulting in 25% of staff receiving promotions.
Trained and supervised service staff, bar personnel, cashiers, and beach staff to enhance staff preparation and awareness of their responsibilities.
Implemented quality control checks on prepared dishes, ensuring compliance with food calculation cards and maintaining consistency in restaurant offerings
Provided hands-on support to cashiers and beach staff, including managing cash register operations and beach rentals, facilitating the delivery of excellent customer service.
Increased total sales by 200% compared to the previous year, demonstrating effective strategic planning and execution.
EDUCATION
ODESSA UNIVERSITY OF BUSINESS AND LAW 05/2008
B.A. in Law
Odesa, Ukraine
UNIVERSITY OF SAN DIEGO 12/2023
Project Management (PMP) Certification
REFERENCES
Fariba Tokhi
Employment Specialist, International Rescue Committee
******.*****@******.***
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