Customer Service Data Entry

JAZMINE GIFFON

Coral Springs, FL 954-***-**** *********@*****.***

SUMMARY

I am a dedicated and results-driven professional with a proven track record in customer service and recruiting. Equipped with strong organizational skills and a keen eye for detail, adept at managing administrative tasks while delivering exceptional customer support. Seeking to leverage my expertise in customer service and recruiting to contribute to a dynamic team environment. Skilled in building and nurturing client relationships, driving repeat business, and fostering long-term loyalty. CORE SKILLS & SPECIALTIES

Time Management Strong problem solver Mail Management Schedule management Dedicated team player Billing and Coding Meeting Planning Strong interpersonal skills Human Resources Management (HRM) PROFESSIONAL EXPERIENCE

U-PICK TRAVEL AND TOURS, Coral Springs, FL

Verification October 2021-May 2024

-Verified travel vacation packages for various travel companies.

-Validating information provided by candidates to ensure accuracy and authenticity.

-Proficient in organizing and synthesizing travel-related documentation for efficient verification and retrieval. Resolved verification issues promptly ensuring minimal disruption to travel plans. Travel Agent

-Leveraged technology tools and platforms to streamline booking processes, track reservations, and communicate by offering advice on destinations, planning trip itineraries, and making travel arrangements for clients.

-Coordinate Transportation accommodations. Sold travel protection packages to customers purchasing vacation packages, effectively communicating the benefits and features of the coverage. CORAL SPRINGS HONDA, Coral Springs, FL

Business Development Center Internet Sales Lead December 2017-May 2020

-Utilized CRM software to track leads, manage customer interactions, and streamline administrative tasks.

-Maintained over 200 outbound calls and emails daily.

-Demonstrated exceptional salesmanship by consistently exceeding monthly sales targets TRANSHIRE, Fort Lauderdale, FL

Data Entry Analyst December 2016 – August 2017

-Data processor for various independent companies.

-Utilized advanced Excel functions and data entry software to expedite tasks and increase productivity. AppleOne, Fort Lauderdale, FL

Preparer of Legal Documents September 2016 – December 2016

-Worked in the foreclosure department preparing legal documents for housing liens and assisted numerous attorneys. BROWARD COUNTY SUPERVISOR OF ELECTIONS, Lauderhill, FL Customer Service Rep February 2016 – August 2016

-Assisted customers with various election questions, issues, and voting procedures. SITEL, Pompano Beach, FL

Recruiter June 2015 – October 2015

-I was hired through Apple One Temp Agency as a Recruiter for Sitel. While working there, my primary position was to perform interviews and offers for upcoming classes for Capital One. In addition, I also assisted with answering phones and greeting prospective employees.

QUALITY RESEARCH SERVICES INC., Coral Springs, FL

Lien Specialist January 2015 – April 2015

-While working at Quality Research, I opened approximately 20 property files daily, including pulling up code and lien violations for clients. Once files were completed, I was responsible for finalizing and sending them to the clients. In addition, I performed various administrative tasks.

HERITAGE TITLE INSURANCE AGENCY, INC., Ft. Lauderdale, FL Receptionist August 2014 – December 2014

-I was hired through Apple One Temp Agency as a Receptionist for Heritage Title. I performed numerous duties within the receptionist area, which included facilitating the processing of closing orders, title orders, lien search requests, notices of terminations, and telephones. Within a week of being hired, I was trained on Fanniemae's Equator platform and began to direct the Equator messaging to staff members based on the message content.

-Became responsible for the entire office's Florida State data call data entry. In addition, I also handled numerous administrative/office tasks.

TELEPERFORMANCE, North Lauderdale, FL

Receptionist/Recruiter September 2012 – March 2014

-While working at Teleperformance, I worked the front desk and learned how to recruit and bring great candidates to our company daily, managed daily office operations, and equipment maintenance.

-Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. MERRILL LYNCH, Boca Raton, FL

Receptionist/Administrative January 2006 – September 2011

-Managed various tasks within the receptionist area, including greeting clients and responding to telephone and in-person requests for information as well as invoice/billing, scheduling all office appointments, and handling all incoming and outgoing correspondence.

-Served as the central point of contact for all outside vendors needing to gain access to the building.

-Organized files, developed spreadsheets, faxed reports, and scanned documents.

-Received and distributed faxes and mail promptly. ADDITIONAL INFORMATION AND SKILLS

Proficient in Google Suite, Microsoft Suite, DocuSign, One Enrollment, Zopier, and Slack. REFERENCES AVAILABLE UPON REQUEST

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