Customer Service Assistant Manager

Location:

Posted:

August 04, 2024

SUMMARY

EXPERIENCE

EDUCATION AND

TRAINING

CERTIFICATIONS

LANGUAGES

ARMAAN SINGH

[ Punjab, India 144007

valapanti@ gmail.com

PROFESSIONAL WITH HIGHLY ENERGETIC, OUTGOING AND DETAIL-ORIENTED

NATURE. HANDLES MULTIPLE RESPONSIBILITIES SIMULTANEOUSLY WHILE

PROVIDING EXCEPTIONAL CUSTOMER SERVICE. I NEVER LET MYSELF OR

SOMEONE WHO BELIEVES IN ME DOWN.

* Operations Management * Compliance understanding

* Customer Relationship Management (CRM) * Customer Relations

* Staff Training and Development

ASSISTANT MANAGER, 08/2022 - 12/2023

Teleperformance Global Services Pvt. Ltd., Mohali, Punjab, India

* Conducted onboarding training for new employees, ensuring their smooth transition into the

workplace.

Ensured compliance with safety regulations and company policies.

Managed customer service inquiries and complaints in a timely manner.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Resolved conflicts between team members in an effective manner.

Frankfinn Institute of Hospitality Management, Chandigarh, Punjab, 07/2024

Diploma in Hospitality: Hospitality And Customer Service

ity, Raipur, Chattisgarh, 04/2022

Bachelor of Science: Chemical Engineering

* President of the Basketball Club

* Academic Achievements and Honors: 3 years gold medalist and Researcher of the year for 2022

* Ranked in Top 2% of class

* Participated in the University's Mentorship Program

* Dean's List and trainers favorite as per my studies and handwork towards all the aspects and fields.

MHAC School Collegiate Nagbani,

High School Diploma

lammu And Kashmir, 04/2019

* NISM CERTIFIED

Punjabi: First Language

English: Cl Hindi: BI

Advanced (C1) Intermediate (B1)