Customer Service Administrative Assistant

ANUMA ELIZABETH OGBONNIE

Address: No *** Woji Road, GRA Phase 2 Port Harcourt.

E-mail: *****************@*****.***

Tel: 070********, 090******** Sex: Female; Date of Birth: 19.09.1998

CAREER SUMMARY:

A results-orientated Fresh Graduate with Relevant expertise includes: Strong track record of for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty.

Proven ability to manage a high-volume workload in a calm and constructive manner with a solid record of success in trouble shooting and problem resolutions well as supply chain management A committed team member who consistently achieves customer service goals and adds significant value to the bottom line.

FUNCTIONAL COMPETENCIES:

Administrative Support Time management

Database Management Emotional Intelligence

Microsoft Office Proficiency Empathy

CRM Management practices Reporting skills.

Customer Service /Sales Negotiating skills

WORK EXPERIENCE:

UNITED BANK FOR AFRICA (UBA) March 2021-Date

ROLES: OPERATION

RESPONSIBILITY

I have virtually worked in various departments of the Bank viz: Tellering, Forex and presently Customer Service of which my experience in those departments have enrich me greatly in knowing what it entails to be a Banker and Banking respectively.

Also, meeting big clients and selling bank products, which I will also open an account for them. Meet different clients in different company, that will bring in deposits to the Bank. I strive all my possible best to generate income to the Bank in which i always succeed at the end.

Generating income profit has been my priority and I will never stop doing that because it builds me in different angles.

Lead-way Assurance Company Limited. (NYSC) 2019-2020

Role: Customer Service Representative

Responsibility

Corresponded with Clients and Agents to inform them of policy status/changes.

Kept Client and Policy records, maintaining and uploading same online

Any other duty as may be assigned by my Superior

Scheduled and follow up on potential clients via cold call

Managed service, product and customer inquiries and complaints

PAGA, Clarkson Enterprises Limited. 2015 -2016

Role: Intern

Responsibilities

Attending customers to send and receive money

Selling of DSTV/Spectranet/Smile decoders and help subscribing same for customers

Ensured adequate record keeping as well as update all record reports while ensuring zero error

PERSONAL SKILLS:

Excellent interpersonal relationship

Friendly, jovial and appreciative

Great sense of organization, creativity and intuition

Target oriented and ability to function in a team

Determined and result driven and Sound human relations

Excellent written and oral communication skills

Committed, honest and patient to work

Good listener and willing to be trained to increase efficiency

EDUCATION:

Ignatius Ajuru University, Port Harcourt, Rivers State. 2022

Library and Information Science (B.SLS)

Federal Polytechnic Oko, Anambra State 2018

Library & Information Science (HND)

(Upper Credit)

Akanu Ibiam Federal Polytechnic Ebonyi State. 2015

Library & Information Science (OND)

(Upper Credit)

Arisonia Private College, Alimosho, Lagos State 2012

Senior School Certificate Examination

St. Mary s’ Modern Primary School, Afikpo, Ebonyi State 2006

First School Leaving Certificate (FSLC)

CERTIFICATION

Cisco Networking Academy (Federal Polytechnic Oko) 2018

Certificate on IT Essentials / Database 2022

. HR IMMERSION PROGRAM WITH COACHENIFE 2023

REFEREE:

Barr. John Uga Esq.

82, Bode Thomas Street, Surulere, Lagos

Tel:080********.

Engr. Gabriel Anuma Otu

Otugason Ltd, Beside Egesco Hotel, Afikpo

Tel: 080********

Contact this candidate