Janitor

Fernando Aranda

224-***-**** • Elgin, IL ***** • **************@*****.***

Customer Support Professional

Customer Service Quality & Safety Reliable

Customer service professional with a passion for providing exceptional service in any setting. Trustworthy, reliable and dedicated to providing support with honesty, quality and integrity. Addresses concerns quickly and efficiently with demonstrated compassion. Able to pivot to new tasks and learn additional skills quickly as new business needs arise.

WORK EXPERIENCE

POAH Communities – Elgin, IL 2021 - current

Housekeeping/Custodian

Responsible for cleaning rooms and common areas across 2 different buildings for youth and elderly tenants.

• Guaranteed customer satisfaction, and resolved concerns with tact, sensitivity, and professionalism.

• Communicated special requests from tenants with manager and worked on filling requests within the team.

• Secured all master keys and assisted tenants with any lockout issues.

• Performed general housekeeping and maintenance duties to ensure a safe and clean environment. Grand Victoria Casino – Elgin, IL 2019 - 2020

Accounting Clerk

Performed daily audits of gaming and non-gaming areas.

• Acquired and maintained strong knowledge of the Federal Cash Reporting Requirements.

• Performed daily company-wide departmental audits, research and resolve all discoveries and document any changes or updates.

• Ensured all Accounting standards, policies, and procedures were met. Grand Victoria Casino – Elgin, IL 2005 - 2019

Housekeeping

Responsible for ensuring high standards of cleanliness of all areas of the property.

• Delivered exceptional customer service by attending to all guest needs and requests.

• Guided and directed customers in locating areas around the casino in a positive and cordial manner.

• Provided efficient and effective cleaning of all areas with high quality standards.

• Maintained upkeep of all casino areas including restrooms, floors, and windows. Fernando Aranda 224-***-****

PROFESSIONAL SKILLS

• Strong verbal and written communication.

• Excellent ability to take initiative, work individually and as part of a team.

• High level attention to detail.

• Excellent multi-tasking and organization skills.

• Ability to work under pressure and learn new skills quickly and efficiently. LANGUAGE COMPETENCIES

• Spanish: native language

• English: intermediate (speaking, reading, writing) EDUCATION

Elgin Community College – Elgin, IL

English as a Second Language

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