Customer Service Representative

MD

MIGUEL E DIAZ

********@*****.*** 631-***-**** Oviedo, FL 32765

Hardworking person with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated person with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Able to work effectively unsupervised and quickly mastering new skills. Verbal and Written Communication

Service Oriented

Protecting People and Property

Accident Investigations

MTA Bridges and Tunnels New York, NY

MTA Bridges and Tunnels Officer

09/2004 - 08/2022

As a NY State Peace Officer, Bridge and Tunnel Officers patrol the 6 bridges and 2 tunnels that belong to the MTA. Officers perform law enforcement, firefighting, emergency rescues, traffic control, revenue collection and control

( till 2017) and other public services.

NY State Department of Motor Vehicles

New York, NY

Customer Service Representative

11/2001 - 09/2004

As a Motor Vehicle Representative, I had many face to face interactions with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties and related agency programs.

Elite Security Services New York, NY

Security Guard

08/2000 - 11/2001

Secured personnel and premises by inspecting buildings and patrolling property.

Security guards keep order and protect patrons of different establishments. MTA Bridges And Tunnels Training Academy Randall's Island, NY New York Peace Officer Training Certification in Law Enforcement, Arrest Procedures, Summons Writing 09/2004

New York State Municipal Police Training Council standards. Learned different Traffic/ Criminal / Penal Laws and their codes. New York City Fire Department training, NIMS Training, Recognizing and Dealing with Weapons of Mass Destruction Training, Radiation Detector Training, American Red Cross First Aid/CPR training. Julia Richman HS New York, NY

High School Diploma

06/1987

LaGuardia Community College of The City University of New York Long Island City, NY Some College (No Degree) in Liberal Arts And Sciences Summary

Skills

Experience

Education and Training

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