Customer Service Front Desk
Resume:
Krystal Salazar-Perez
Modesto, CA 95355
***************@*****.***
Work Experience
February 2022 - February 2023
Planet Fitness (Modesto, CA) - Shift Manager
● Guide employee performance and delegate tasks to ensure team members work efficiently and effectively throughout shift
● Organize shift schedules and monitor attendance, tardiness, and requested time off and write documentations as necessary
● Provide excellent customer service and manage club cleanliness to company and member satisfaction
● Train new and current hires on front desk check-ins, point of sale transactions, member account lookups, cleaning tasks, club tours, and membership signups
● Resolve conflicts between employees and issues that arise with members
● Drive sales and member experience metrics such as BCM%, EFT growth, membership upgrades, RFC avoidance, and promote mobile app usage and PE@Pf fitness training February 2023 - February 2024
Pinnacle Treatment Centers (Modesto, CA) - Substance Abuse Counselor
● Provide orientation to new patients to the programs’ rules, policies, procedures, and patients' rights.
● Conduct Intakes, Discharge Planning, Initial Assessments, and Initial Treatment Plans professionally and within time guidelines as required by applicable federal and state regulation, CARF guidelines and Company Policies.
● Involve patients in the assessment, treatment planning, and intervention aspects of treatment, which provides the patient with a sense of entitlement to their own recovery.
● Administer the biopsychosocial assessment, which evaluates all areas of patients' lives, including their addictions, medical and mental health history, socioeconomics, legal, etc. at intake and on an ongoing basis.
● Recognize and utilize patients’ Strengths, Needs, Ability, and Preferences (SNAP), to develop and implement individualized Treatment Plans that effectively help patients to meet their short & long-term goals.
● Monitor closely, and document any change of circumstances with the patients, especially as it relates to matters that may affect their recovery, identifying and addressing relapse indicators to promote relapse prevention interventions in an early stage.
● Evaluate the patients for any high-risk conditions (e.g., liver failure, pregnancy, overdose, etc.), which may endanger the patient or other parties
● Administer the BAM-R, C-SSRS, GAD-7, and PHQ-9 screening tools to determine the severity of the patient's mental/emotional status.
● Evaluate the risk factors concerning each such case, considering the appropriateness of, and professionalism in treating such individuals in an OTP in comparison to treatment in a residential facility or other treatment modalities.
● Provide professional counseling and referral services (12 step programs, support groups, food banks, shelters, housing assistance, medical care, employment, etc.)
● Document counseling entries and utilize advanced counseling techniques such as Cognitive Behavioral Therapy, Motivational Interviewing, and Evidence Based Curriculum. Education
June 2016 - May 2019
Modesto Junior College - AAT Psychology, AST Social and Behavioral Sciences October 2019 - December 2021
UC San Diego - BS Psychology with specialization in Cognitive and Behavioral Neuroscience
Skills
● Excellent customer/patient service
● Compassionate
● Collaborative
● Detail- and quality oriented
● Experienced in technology use
References
1. Bryana Leblanc (Manager at Planet Fitness)
2. Vanessa Brown (Manager at Pinnacle Treatment Centers) 1-818-***-****
Contact this candidate