Customer Service Cedar Rapids

AMY FISER

**** **** ***** ** ** Apt ***, Cedar Rapids, IA 52405

319-***-****/*********@*****.***

EXPERIENCE

INTEGRATED DNA TECHKNOWLEDGIES, Tech 11/2022 – Present

Work on Januses

Work in HPLC

BENTON COMMUNITY SCHOOL DISTRICT, 1/2022 - Present

Drive School Bus

CAREPRO, Collection Coordinator 04/2022 – 11/2022

Collections on past due accounts

Set up payment arrangements for large past due accounts

WALMART, Front Service Associate 01/2022 – 08/2022

Run front register

Greet customers

IMPACT LIFE, Phlebotomist 01/2022 – 04/2022

Phlebotomist for both mobile and center units

Set up and tear down areas when we do mobile drives

Make sure inventory is always full in both areas

IN CAR ACCIDENT, Stayed at home 03/2020 – 01/2022

Home having multiple surgeries and healing from them

Accident happened working for the City of Cedar Rapids

BYRIDER, Portfolio Manager 10/2019 – 03/2020

In charge of collections for part of the alphabet on accounts

Did the closing paperwork needed for vehicles sold

Helped with daily filing, copying, faxing, and misc office work

Handled closing of cash drawers and reports at the end of the day

6CITY OF CEDAR RAPIDS, Transit Driver 07/2019 – 10/2019

Drove multiple bus routes within city limits

Assisted passengers such as elderly or disabled individuals securing them on bus

6ALLIANT ENERGY, Customer Service Representative 09/2017 – 05/2019

Took incoming emergency gas and electric calls along with incoming and outgoing calls regarding client’s accounts and bills

Kept detailed records of customer interactions and transactions recording details of inquiries, complaints or comments as well as actions taken

Resolved customer service billing complaints by performing activities such as adjusting bills and refunding money

PHYSICIANS CLINIC OF IOWA, Financial Counselor 05/2017 – 09/2017

Did collections for part of the alphabet for PCI and set up payment arrangements

Took over seven other doctor offices past due accounts from other counselors and did collections for those too

Also did bullets two and three listed above on previous job

TOYOTA FINANCIAL SERVICES, Collections 11/2011 – 05/2017

Did collections for early stage, mid-stage, and MLS (matured leasing services)

Ran skip tracing on both lease and financed vehicles

Set up payment arrangements when available

EASTERN IOWA SLEEP CENTER, Respiratory Therapist/Sleep Tech 11/2007 – 11-2011

Ran sleep studies on patients overnights on the weekend package

Scored sleep study as it was being ran

Applied CPAP, BIPAP, and AUTOPAP to patients when needed

EDUCATION

BACHELOR OF BUSINESS, COLUMBIA SOUTHERN UNIVERSITY 08/2013-05/2015

ASSOCIATES OF SCIENCE, KIRKWOOD COMMUNITY COLLEGE 08/2002 – 05/2004

PERSONAL NOTE

I have had my share of positions over the years as I have been a single mother trying to make ends meet. I have given my career up even as a Respiratory Therapist so my daughter could travel the country to play softball which is when I got into collections. I am very good at collections since I am a single mother I can relate to people and their financial difficulties, so I excel at this. With me having to change jobs it has also forced me to change the type of jobs I have had to have when what I am used to is not available. This has given me the opportunity to work with a diverse group of people and their backgrounds. My child is grown now, and it is time for me to find a career not a job and settle in.

Contact this candidate