Service Representative Customer
Resume:
Damani Richardson
*****************@******.***
EXPERIENCE
TRUGREEN, Vandalia,OH - Customer Service Representative/ Co-New Hire Trainer
JANUARY 2023 - APRIL 2023
● Taking inbound customers service calls as well as inbound and outbound sales
● Multitasking through multiple billing and service systems
● Working with customer to find solutions in pricing and services
● Helping retain existing customers by building meaningful relationships
● Assisted with training new employees and worked with other employees to develop training strategies
● Assisting other co-workers in the moment on the floor with problem solving
HPC FIRE, Miamisburg, OH- Midwest Sales Manager
DECEMBER 2021 - OCTOBER 2022
● Follow any leads sent to me and distributed leads to team members
● Train team members weekly on new product updates (manufacturing updates as well as new product updates)
● Report monthly to upper management sales reports
● Manage account of high profile businesses as well as individual customers
● Calling customers who have placed inquiries as well as calling any individuals who were referred to HPC by current customers SYNCHRONY FINANCIAL, Kettering, OH - Customer Service Representative (TJX and Sam’s Club account holders) OCTOBER 2018 - OCTOBER 2021
● Problem solving with customers to find solutions to issues on accounts
● De-escalating situations with unsatisfied customers
● Meeting and exceeding daily goals for customer satisfaction
● Providing support to others on my team with resources about company policy as well as supporting others on calls
EDUCATION
HORIZONS SCIENCE ACADEMY, Dayton, OH - Diploma
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