Quality Control Customer Service

Jayme Dee Shane

Apache Junction, AZ 480-***-**** *************@*****.***

Experienced Professional Specializing in Assembly and Production

A dependable and competent assembly/production professional with extensive experience in operating various tools to handle different materials, while promoting high health and sanitary standards, professional relation to work, and safety as the utmost priority. Detail-oriented and trustworthy individual, with strong communication and team working skills, thriving in strict working conditions that require a strong focus on quality and customer experience. Confident in performing analysis and inspections to ensure the highest quality of products and services. With a strong sense of production and process improvement coupled with advanced interpersonal and organizational skills, eager to master new challenges and contribute to the overall growth of the organization.

CORE COMPETENCIES

Time management

Detail-oriented

Performance improvement

Production and processing

Problem-solving skills

Manufacturing

Customer service

Talent development

Communication skills

Maintenance

Critical thinking

Quality control

Team player

Assembly and packing

Relationship building

Coaching and mentoring

Analysis and inspection

Organizational skills

PROFESSIONAL EXPERIENCE

Participating in Clinical Trials for Macular Degeneration 10/20 – Present

Barnet Dulaney Perkins

Mesa, AZ

Non-digital Machine Operator (assembly and packaging) 08/14 – 03/15

Global Gumballs

Gilbert, AZ

Confidently operated saws and machines used for cutting fiberglass to diameter and radius in the production of gumball vending machines. Responsible for proper assembly, preparation and boxing materials and products for distribution, according to company standards. Ensured fragile products are wrapped, separated, organized, and safely packed to avoid breakage and damage. Conducted quality control and monitored staff productivity to maximize efficiency, customer satisfaction, and adherence to the highest safety standards.

Exhibited a high level of safety precautions in careful operations of sharp tools and machines, as well as precision and focus in executing glass-cutting tasks

Frequently monitored product quality, ensuring problems are timely reported to supervisors to mitigate safety issues and customers’ satisfaction is not compromised

Assembly and Shipping Supervisor 04/07 – 01/08

Mission Manufacturing

Apache Junction, AZ

Responsible for examining shipment contents and verifying the accuracy of manifests, invoices, and orders by comparing them with the records. Monitored and corrected discrepancies and nonconformance for reporting, accounting, or recordkeeping purposes. Worked collaboratively with company representatives to promptly solve all escalated issues. Neatly kept a track record of all shipment data, such as weight, charges, space availability, or damages.

Showcased strong attention to detail by efficiently detecting and addressing any discrepancies in the shipment deliveries

Increased data accuracy by reducing the number of errors and inconsistencies in the records

Demonstrated expertise in using various hand tools, power tools, and postage meter while packing, sealing, and labeling materials to prepare them for shipment

Rental Manager and Project Director 02/05 – 06/07

Benson City Center Homes

Benson, AZ

Accountable for collecting and depositing money into accounts, disbursing funds from cash accounts to pay bills or invoices, and keeping a track record of collections and disbursements to ensure proper balance of the accounts. Elevated adherence to company procedures and standards by ensuring all forms and documents were completed in accordance with them.

Exhibited strong customer service skills, establishing effective communication with the customers and professionally handling their inquiries, as well as directing them to the appropriate persons according to their needs

Responsibly handled the appointment calendar for clients and customers, showcasing strong organizational skills

Sample Maker / Shipping 01/05 – 04/06

Sanoma Tile Makers

Windsor, CA

Proficiently handled different materials, cutting, shaping, and trimming textiles, food, glass, stone, and metal, using various tools such as knives, scissors, portable power, and bench-mounted tools. Performed unrolling, laying out, attaching, and mounting materials or items on cutting tables and machines. Utilized grinders, brushes, chisels, and different cleaning solutions and polishing materials to clean, treat, buff or polish finished items. Provided excellent customer support by answering calls, taking messages, or transferring calls to appropriate persons.

Demonstrated precision and proficiency in operating different tools and machines, as well as knowledge of handling various materials

Strengthened customer loyalty and satisfaction by addressing customer issues resourcefully and professionally

Production Worker 01/98 – 12/05

Laser Craft

Santa Rosa, CA

In charge of coordinating production, processing, and distribution of wood pitcher frames with laser engravings to optimize all processes. Competently operated wood sanding and various cutting machines to ensure precise cutting of materials. Neatly and safely packed products for distribution according to company standards, while picking up work orders for customers. Supervised assembly line operations through close cooperation with technical and administrative staff to address and resolve any production or processing issues. Conducted regular quality and safety inspections in production processes, while tracking correct data entry to keep the records updated. Ensured high-quality standards of products were met by examining samples of raw products and directing testing during processing accordingly.

Assumed the role of a decision-maker on matters concerning inventory and staffing requirements, updating work procedures or duty assignments, budgetary limitations, and time constraints

Accountable for the development and implementation of production tracking and quality control systems, enabling production analysis, quality control, and maintenance to identify potential production problems

Exhibited solid employee relationship-building skills along with superior talent development abilities through hiring talented employees and training them to maximize their performance and develop their full potential

ADDITIONAL EXPERIENCE

Offices / Planes Cleaner 10/19 – 10/20

World Wide Flight Services at Phoenix-Mesa Gateway Airport

Mesa, AZ

Day Porter / Janitor 03/15 – 10/19

Titan Facilities LLC at Phoenix-Mesa Gateway Airport

Mesa, AZ

Clothes Presser 12/13 – 01/14

Careful Cleaners Dry Cleaning

Mesa, AZ

EVS technician 12/12 – 12/13

Banner Desert Hospital

Mesa, AZ

Housekeeper / EVS technician 09/09 – 11/12

Northern Cochise Community Hospital

Willcox, AZ

Janitor 07/07 – 08/09

Willcox Unified School District #13

Willcox, AZ

VOLUNTEER EXPERIENCE

Department of Economic Security, Jobs Division 01/14 – 08/14

Mesa, AZ

EDUCATION

Associate of Arts: Fashion Design, Marketing, Retail Merchandising and Public speech 1998

Careers West College

Santa Rosa, CA

GED

Santa Rosa Junior College

Santa Rosa, CA

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