IT Technician
Resume:
Jordan Maes
Oregon City, OR ***** Phone: 503-***-****
Email: ************@*****.*** LinkedIn: https://www.linkedin.com/in/jordanmaes89 OVERVIEW
Dynamic and client-focused business professional with over 12 years of experience in customer relationship management, sales, and team leadership. Proven track record in driving customer satisfaction, loyalty, and revenue growth. Seeking to leverage extensiveexpertise in client engagement and processimprovement to enhance customer retentionand optimize renewal processes.
EDUCATION
University of California, Berkeley
• Cybersecurity Bootcamp - March 2024
Skills
Tools: Wireshark, Bash, Hashcat, PowerShell, SecurityOnion, Docker, Microsoft Office, Kali Linux, Metasploit,
Operating systems: Windows, Linux, MacOS
Problem solving
Customer Service
Leadership
Credit analysis
Account management
Pricing
Event planning
Marketing
Sales
Forklift operation
Boom Lift operation
CERTIFICATIONS
• Licensed Mortgage Loan Originator
Oregon, Washington, Idaho, California, Texas
• Property & Casualty Insurance
Oregon, Washington,
• Life & Health Insurance
Oregon
• Google Cybersecurity Certificate
• Cisco Cybersecurity Certificate
EXPERIENCE
Pugh Insurance Agency
Insurance Producer
Clackamas, OR
06/2023-Current
● Insurance sales with a focus on client retention
● Provided personalized consultations and tailored coverage plans
● Streamlined policy renewal process for increased client retention
● Comprehensive knowledge of various insurance products
● Assisted clients during claim submissions
Open Mortgage, LLC
Sr Loan Officer
Remote
10/2022-07/2023
● Marketing to past and prospective clients
● Sales
● Time Management
● CRM Utilization
Finance of America Mortgage, LLC
Sr Mortgage Advisor
Clackamas, OR
04/2012-09/2022
● Analyzed and assessed borrower creditworthiness to ensure compliance with financial regulations.
● Contract negotiations
● 97% customer satisfaction and retention
● Trained over 60 employees on proprietary program “CloudVirga”
● Trained over 100 employees on specialized home search app
Contact this candidate