Technical Support Active Directory
Resume:
William Olson
Rahway, NJ *****
********@********.***
To obtain a position utilizing my present skills while developing new skills, allowing me to become a greater asset to the company.
Work Experience
Technical Support
Unisys Corp. - Basking Ridge, NJ
November 2022 to May 2024
Tier 2 support. Maintaining user accounts in Active Directory. Break/fix on user laptops. Installation and updating of software.
Installer/Technician
Kyndryl
January 2022 to September 2022
Installing HP printers, setting up laptops for end users, removing UPS systems Inspector
Complete Security Systems - Marlboro, NJ
August 2017 to June 2021
Inspecting and repairing fire alarm systems.
Inspector
SimplexGrinnell / JCI - Rockaway, NJ
August 2016 to August 2017
Inspecting fire alarm systems
Network Administrator
Papp Iron Works, Inc. - Plainfield, NJ
January 2015 to August 2016
Responsibilities
Creating user accounts in MS Active Directory, maintaining user e-mail accounts in Outlook/Office 365, editing documents in MS Word/Excel/Adobe Acrobat, Maintaining files and managing backup in Carbonite. Setting permissions for file access.
Associate
Robert Half Technology - Woodbridge, NJ
January 2013 to January 2015
Various assignments as required
Financial Professional Associate
Prudential - Township of Warren, NJ
September 2011 to December 2012
Financial planning, Insurance sales, annuity sales Account Associate
Xerox Corporation - Woodbridge, NJ
November 1988 to March 2009
• Compile monthly billing reports using Microsoft Excel. Perform equipment maintenance and repairs. Interact with and train customers to fulfill work order requirements. Installation and configuration of software applications for varied operating systems. Education
Certifications in Network Systems
Arthur McNeil Institute - Rahway, NJ
October 2010 to April 2011
B. A. in Economics
Kean College - Union, NJ
January 1989
Accounting
Middlesex County College - Edison, NJ
1981 to 1984
Skills
• Customer Service (10+ years)
• Data Entry
• Outlook
• Fast learner
• Excel (10+ years)
• Microsoft Office (10+ years)
• Word (10+ years)
• Network Administration
• Microsoft Windows (10+ years)
• Active Directory (8 years)
• Computer Networking
• Microsoft Windows Server
• Help Desk
• Operating Systems (10+ years)
• Technical Support (10+ years)
• Time management
• IT
• LAN
• Network Support
• Customer support
• Communication skills
• Computer literacy
• Computer skills
• Field service
• Troubleshooting
• Desktop Support
Certifications and Licenses
CompTIA A+
November 2010 to Present
CompTIA Network+
December 2010 to Present
Drivers License
March 1981 to Present
FCC Broadcasting License
September 1984 to Present
Assessments
Bookkeeping — Proficient
November 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Filing & organization — Proficient
November 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Computer Skills
Operating Systems:
Windows 10
Windows 11
Windows 7
Software Applications:
MS - Word
MS - Excel
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