Customer Service Virtual Sales

CINDY WHITE

Cleveland, TN *****

423-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Customer service orientated, Doing my best to make sure that the customer has what they need when they need it because a happy customer is a loyal customer. Making suggestions for alternative products if the product they want is not available, Taking information and setting virtual appointment for a company. Using crm software. I have experiance with face to face sales and virtual sales. SKILLS

Ability to adapt and manage Customer

and Personal Service

Challenging situations Active

Listening

Time Management Computers and

Electronics

Service Orientation Administration

and Management

Judgment and Decision Making

Monitoring

Social Perceptiveness Complex

Problem Solving

Public Safety and security

Quality Control Analysis

Learning Strategies

Enumerator

Maintaining Customer Database

Serve Customers

Auto Dialers

Problem-Solving Strengths

Consulting with Customers

Information Updates

Reading Comprehension

Customer Relations

Google Docs

Inbound and Outbound Leads

WORK HISTORY

06/2022 to Current At Home Sales Rep

Green Home Systems

Managed customer accounts to secure customer satisfaction and repeat Retained excellent client satisfaction ratings through outstanding service delivery. Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Utilized CRM software to manage customer accounts and track performance metrics.

Collaborated with cross-functional teams to identify and address customer needs. Listened to customer needs and desires to identify and recommend optimal products.

03/2020 to 06/2020 US Census

Interviewing people to gather information.

01/2018 to 03/2020 Michael's crafts

Unloading and stocking

Helping customers

Mod team/stocker

09/2015 to 01/2018 Walmart Supercenter

Reading the mod sheets and executing the plan for the placement of the products Adjusting shelving and signage for the product

Setting the product in proper places when the mod was set. 08/2011 to 09/2015 Guest service manager

McDonald S

Preform bookkeeping, deposits

And drawer changes for my shift

Manage and assist a crew of 15 + people

Preform food safety and customer service.

EDUCATION

1993 High School Diploma BCHS: Business

College Management credits

CERTIFICATIONS

Manager for mcdonalds

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