Customer Service Eligibility Specialist

DESIREE SISK

Hammond, IN *****

615-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and

proven multitasking abilities. Committed to maintaining professional relationships to

increase profitability and drive business results.

Work History

08/2023 to Current Eligibility Specialist

The Panther Group — Crown Point, IN

¢ Eligibility Specialist for Healthcare in state of Indiana

¢ 13-week training program

© Resolved discrepancies with client applications to verify eligibility.

© Processed and certified documents for accuracy and compliance with government

regulations.

¢ Communicated with people from various cultures and backgrounds on application

process.

01/2021 to Current Dog Trainer/Pet Caretaker

Self Employed — Nashville, TN & Northwest Indiana

¢ Handled animals safely and remained calm in different situations.

© Taught pet owners how to care for pets, manage behaviors and maintain proper

nutrition.

© Conducted basic grooming services with baths, brushing and nail clipping.

¢ Trained dogs of different temperaments

Sales for training and grooming packages

07/2022 to 06/2023 Receptionist

The Blakeford At Green Hills — 11 Burton Hills Blvd. Nashville, TN 36215

¢ Welcomed customers with friendly greeting, managed over 100 calls per day

¢ Scheduled appointments, communicated with guests/residents and updated client

records through Microsoft Office, Outlook, and Matrix Care

© Resolved problems and complaints

© Copying, faxing, filing for employees and residents

¢ IT Experience

¢ Took work orders & rent

07/2020 to 01/2021 Resident Aide

Morning Pointe Of Spring Hill — Spring Hill, TN

¢ Answered call lights and supported patient comfort and safety by adjusting bed

rails and equipment.

¢ Multitasked cleaning and care taking on floor for over 60 residents.

• Delegated tasks to aides to ensure needs of each residents in a timely manner.

• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

• Houskeeping

CERTIFICATIONS

• Certified Eligibility Specialist, Indiana Family Social Service Administration

ELIGIBILITY SPECIALIST CERTIFICATION

Certified to register and process healthcare applications for the entire state of Indiana.

Tasks include conducting interviews and phone calls, while also requesting, reviewing, and updating documents such as paystubs, bank accounts, titles, deeds, & birth certificates etc online.

EDUCATION

05/2019

High School Diploma

Independence High School - 1776 Declaration Way, Thompson's Station, TN 37179

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