Customer Service Shift Supervisor
Resume:
Rhianna Adkins
Profile
Energetic shift supervisor with almost seven years of customer
service experience! Diligent, hardworking, and knowledgeable about deescalating, team building, and being focused on a positive customer service experience. I’ve been told I’m very welcoming to everyone around me, and can connect easily with people.
Employment History
Customer Service Representative at Publix, Panama City June 2015 — October 2018
• Oversaw the cashier schedules, and managed the flow of breaks.
• Counted down tills, lottery, and western unions for the night.
• Asked open-ended questions to assess customer needs
• Taking full store inventory on a quarterly or annual basis
• Communicated all store initiatives and promotions to customers to generate return business
• Assist customers in purchase of groceries
• Promote customer satisfaction and ensure Publix's reputation is upheld
• Gather carts, customer service, stock, expurgate the store after hours, ect.
• Exhibited exemplary communication and interpersonal skills when greeting customers throughout the store and aiding with bagging and loading of groceries
• Aid customers with locating products or resolving discrepancies in price or payment method
• Providing the highest level of customer service, checking out customers, bagging groceries, as well as being a problem solver
• Provide premier customer service, gather shopping carts, load groceries
• Started out as a bagger, moved to cashier, then moved up to customer service shift supervisor.
Shift supervisor at Starbucks, Panama City, then Gainesville October 2018 — July 2024
Created a strong environment to ensure a positive growth in the locations key performance indicators, such as customer service reviews, cleanliness assessments, and daily connections flowing down from shift supervisors to our partners.
Details
gainesville
United States
*******.********@*****.***
Skills
Fast Learner
Ability to Work Under
Pressure
Computer Skills
Customer Service
Leadership Skills
Interpersonal
Communication Skills
Analytical Thinking Skills
Free Lance House and Condo Renovator at Self-Employed, Gainesville and St. Augustine
May 2021 — February 2022
• Painting and Dry Wall repair
• Ripping up carpet, baseboards, and trim.
• Building new furniture out of old materials
• Countertop replacement
• Appliance replacement
• Outlet wiring
• Ceiling fan mounting
• Vinyl and laminate floor laying
• Trained to use Gas Framing Nail gun, Circular saw, Miter saw, Jigsaw, Table saw, Chop saw, and Oscillating saw.
Education
Some college, Santa Fe college, Gainesville
January 2020 — July 2021
Graduated Highschool with High Honors, sic college credit classes my senior year. I was also ServSafeCertified (April 2018- April 2023), which is a certification to assess a person’s knowledge on food safety regulation. It was administered by the United Restaurant Association and is accredited to by ANSI and the Conference of Food Protection.
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