Customer Service Account Executive

AB Angie Boyd Earnest

Hamilton, MS ***** 662-***-****

**************@*****.***

PROFESSIONAL

SUMMARY

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. SKILLS Active Listening Time Management

Objective Handling Well Organized

Socially Active Proficient Microsoft

Proficient Excel Account Management

Relationship building and

management

Written and verbal communication

Strategic selling Customer Service

New business opportunities CRM software expertise

Customer Relations Customer Relationship

Management (CRM)

Sales Quota Achievement Customer Presentations

Strong relationships

WORK HISTORY ACCOUNT EXECUTIVE 03/2022 to CURRENT

SUPERTALK MS MEDIA Starkville, MS

Promotes and sales media products, approaches potential customers to make sales and maintains an excellent relationship with all clients, works to reach sales quotas and delivers sales reports to upper management Analyze customer needs by conducting a marketing strategy. Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty. Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients. Qualified leads, built relationships and executed sales strategies to drive new business.

Attended networking events to build relationships and identify sales opportunities.

Collaborated with internal teams to develop account strategy. Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.

Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements. Leveraged CRM to collect, organize, and manage sales data and customer information.

ACCOUNT EXECUTIVE 06/2021 to 01/2022

MS RADIO GROUP Tupelo, MS

Promotes and sales media products, approaches potential customers to make sales and maintains an excellent relationship with all clients, works to reach sales quotas and delivers sales reports to upper management Selling advertising which involves cold calling, networking and deep knowledge of all media sales.

Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients. Executed successful sales strategies to convert leads into customers. Built and strengthened relationships with new and existing accounts to drive revenue growth.

Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.

Leveraged CRM to collect, organize, and manage sales data and customer information.

Resolved issues promptly to drive satisfaction and enhance customer service.

INSURANCE AGENT 04/2020 to 01/2021

AFLAC

Provide consultation services and work with clients including business owners and benefits decision-makers to develop the right coverage plan for each client's needs

Help educate owners and employees of their insurance needs. Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

Maintained high standards of customer service by building relationships with clients.

Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

Expanded client base by actively prospecting for new business opportunities and generating referrals.

Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations. Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary. Created detailed reports for management to track performance and sales. Calculated premiums and established payment methods for sales. Generated leads through cold-calling, networking and other outreach methods.

Finalized sales and collected necessary deposits.

ACCOUNT EXECUTIVE 08/2014 to 02/2020

WCBI

Promotes and sales media products, approaches potential customers to make sales and maintains an excellent relationship with all clients, works to reach sales quotas and delivers sales reports to upper management Selling advertising which involves cold calling, networking and deep knowledge of all media sales, including digital.

Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty. Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients. Attended networking events to build relationships and identify sales opportunities.

Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.

Negotiated contracts successfully, securing favorable terms for both the company and clients.

Gained understanding of goals, objectives and processes to meet client business needs.

Collaborated with internal teams to develop account strategy. Executed successful sales strategies to convert leads into customers. Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.

Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.

EDUCATION Associate of Arts 07/1995

East MS Community College, Scooba, MS

High School Diploma 05/1991

Hamilton High School, Hamilton, MS

REFERENCES Raymond Jourdan, General Manager, MS Radio Group, 662-***-**** Terrie Gill, Sales Manager, AFLAC Insurance, 662-***-**** Bert Sparks, WCBI Sales Manager, 662-***-****

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