Customer Service Office Manager
Resume:
Professional Experience
Syneos Health
Office Manager Westerville, OH
September 2021 –February 2022
• Utilized data management system to ensure accuracy of employee records to help facilitate better reporting and onboarding of new employees.
• Enhanced office efficiency by delivering robust administrative support, overseeing vendor relationships, and procuring office essentials and supplies.
Bed Bath and Beyond
Department Supervisor Westerville, OH
April 2018 –December 2020
• Orchestrated successful implementation of store initiatives, such as promotional sales items, credit card applications, and other relevant offerings, aimed at elevating the customer experience and fostering sales growth.
• Delivered exceptional customer service by showcasing an advanced understanding of merchandise, effectively communicating product features and distinctions, and providing personalized purchasing guidance tailored to individual customer requirements.
• Attained top-tier sales performance through strategic analysis of customer behavior, merchandising strategies, seasonal trends, and sales data across three distinct departments. Travel Centers of America
Assistant General Manager/Customer Service Lead London, OH June 2008 –July 2017
• Orchestrated a year-long, multi-state, multi-location training program for recently acquired truck stops, ensuring strict compliance with TA (Truck Stops) rules and regulations. Facilitated seamless onboarding of new employees for store setup.
• Spearheaded the management and training of new personnel, delivering guidance and unwavering support to bolster productivity levels and nurture job satisfaction.
• Cultivated a robust and cohesive store team through the promotion of open communication and the cultivation of positive working relationships among team members.
• Oversaw cash flow management and conducted routine financial audits, guaranteeing the precision of all financial transactions.
Education
Franklin University
Bachelor of Science Columbus, OH
Graduated: May 2023 – GPA 3.72
• Major: Business Administration
• Completed significant coursework at Ohio Northern University, left to support family after the passing of a close family member.
Columbus, OH
************.*@*****.***
www.linkedin.com/in/jacob-estep-0a336242
JACOB
ESTEP
Skills
Team Player
Process Improvement
Customer Service
Onboarding
Vendor Relations
Office Management
Mentoring
Project Management
Problem-Solving
Critical Thinking
Microsoft Suites
Google Workspaces
Organized
Communication
Employee Relations
Administration Tasks
Cashflow Management
Adaptability
Contact this candidate