Teller Bank

JC

JORGE LUIS CANO

******************@*****.*** 786-***-**** Hollywood, FL 33023 WWW: Bold Profile Successful Consultant promotes aggressive drive toward organizational change through research, optimization and systems development. Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting business operations. Focused on reducing costs, streamlining processes and maximizing resource utilization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organizational Skills

Customer Satisfaction

Client Relationship Management

Adaptability and Flexibility

Multitasking

Teamwork and Collaboration

Infocap Systems La Havana, Cuba

Quality Management Specialist

05/2010 - 11/2023

Provided guidance to personnel on how to use various test equipment for measuring product attributes.

Participated in client meetings where technical aspects of project progress were discussed including any potential risks associated with it. Performed internal audits of production processes to evaluate conformance with applicable regulations and standards.

Documented, monitored and reported on process performance metrics related to quality management system requirements. Assisted in the development of customer complaint resolution processes and systems.

Developed risk assessment models which were used by the organization during decision making processes related to product design changes. BANDEC La Havana, Cuba

Bank Teller Intern

07/2007 - 04/2010

Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues.

Assisted with opening new accounts for customers including checking accounts.

Balanced cash drawers accurately at end of shift.

Followed bank policies and procedures to ensure compliance with regulations.

Reviewed financial statements with customers to identify areas of improvement in their finances.

Cross-sold bank services such as money orders, traveler's checks, debit cards.

Polytechnic Institute of Economics And Services La Havana, Cuba Summary

Skills

Experience

Education and Training

High School Diploma

02/2004

Spanish:

Native/ Bilingual

English:

Limited

Languages

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